Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,600.00 - $71,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
WaterWalk Hospitality is a dynamic and rapidly expanding hotel management enterprise with a diverse portfolio of hotels spanning multiple states, each delivering unique and memorable guest experiences. WaterWalk Extended Stay by Wyndham has pioneered an innovative approach to the extended stay hotel sector by offering a blend of traditional extended stay suites alongside unfurnished suite options tailored for guests with longer stay durations. This distinct offering positions WaterWalk as a leader in flexible lodging solutions, catering to both short-term and extended stay needs with comfort and convenience.
As a company, WaterWalk Hospitality prides itself on fostering an environment that encourages innovation, guest satisfaction, and operational excellence. Their commitment to quality and customer service has propelled their growth, making them a reputable name within the hospitality industry. WaterWalk Jacksonville exemplifies these standards as part of the broader portfolio, where the hotel seeks to deliver top-tier guest experiences aligned with brand values.
The role of Hotel General Manager at WaterWalk Jacksonville is a pivotal leadership position charged with the comprehensive oversight of the hotel’s daily operations, guest relations, financial performance, and team management. This role demands a seasoned hospitality professional who embodies strategic vision, exceptional leadership skills, and an unwavering dedication to guest service excellence. The General Manager will be responsible for ensuring that the hotel operates smoothly and efficiently while maintaining compliance with brand standards and optimizing financial outcomes.
Key responsibilities include managing frontline functions such as the front desk, housekeeping, and maintenance teams to guarantee seamless hotel operations. The General Manager will uphold and implement brand standards rigorously to deliver a consistent, high-quality guest experience that fosters loyalty and satisfaction. They will also take charge of financial stewardship by developing and overseeing the hotel's budget, employing cost control measures, labor management practices, and maximizing revenue opportunities through strategic pricing and inventory management.
Another essential aspect of the role is team leadership, where the General Manager will lead, mentor, and motivate hotel staff to achieve peak performance, maintain a positive workplace culture, and meet staffing goals including hiring, onboarding, and retention. Employee engagement, morale, and compliance with labor laws and company policies are critical facets of this leadership mandate.
Collaboration with sales, marketing, and revenue management functions is crucial to the position's success. The General Manager will work closely with these teams to develop sales strategies, build community relationships, and drive revenue growth through targeted marketing initiatives and effective demand planning. Quality assurance is also a focus, with the responsibility of conducting inspections and audits to ensure the hotel meets or exceeds brand and safety standards.
In addition to operational and financial management, the General Manager will champion health and safety compliance, ensuring protocols are in place to provide a safe environment for both guests and employees. Regular training and communication, as well as thorough reporting to corporate leadership, round out the role’s strategic duties. The ability to analyze data and generate informed action plans to resolve root problems and enhance hotel performance is paramount.
Overall, the Hotel General Manager position at WaterWalk Jacksonville presents an exciting leadership opportunity for hospitality professionals eager to leverage their skills in a dynamic and supportive environment focused on growth, guest satisfaction, and operational excellence. This role combines operational authority with strategic influence, demanding a versatile leader dedicated to elevating the WaterWalk brand through superior management and service.
As a company, WaterWalk Hospitality prides itself on fostering an environment that encourages innovation, guest satisfaction, and operational excellence. Their commitment to quality and customer service has propelled their growth, making them a reputable name within the hospitality industry. WaterWalk Jacksonville exemplifies these standards as part of the broader portfolio, where the hotel seeks to deliver top-tier guest experiences aligned with brand values.
The role of Hotel General Manager at WaterWalk Jacksonville is a pivotal leadership position charged with the comprehensive oversight of the hotel’s daily operations, guest relations, financial performance, and team management. This role demands a seasoned hospitality professional who embodies strategic vision, exceptional leadership skills, and an unwavering dedication to guest service excellence. The General Manager will be responsible for ensuring that the hotel operates smoothly and efficiently while maintaining compliance with brand standards and optimizing financial outcomes.
Key responsibilities include managing frontline functions such as the front desk, housekeeping, and maintenance teams to guarantee seamless hotel operations. The General Manager will uphold and implement brand standards rigorously to deliver a consistent, high-quality guest experience that fosters loyalty and satisfaction. They will also take charge of financial stewardship by developing and overseeing the hotel's budget, employing cost control measures, labor management practices, and maximizing revenue opportunities through strategic pricing and inventory management.
Another essential aspect of the role is team leadership, where the General Manager will lead, mentor, and motivate hotel staff to achieve peak performance, maintain a positive workplace culture, and meet staffing goals including hiring, onboarding, and retention. Employee engagement, morale, and compliance with labor laws and company policies are critical facets of this leadership mandate.
Collaboration with sales, marketing, and revenue management functions is crucial to the position's success. The General Manager will work closely with these teams to develop sales strategies, build community relationships, and drive revenue growth through targeted marketing initiatives and effective demand planning. Quality assurance is also a focus, with the responsibility of conducting inspections and audits to ensure the hotel meets or exceeds brand and safety standards.
In addition to operational and financial management, the General Manager will champion health and safety compliance, ensuring protocols are in place to provide a safe environment for both guests and employees. Regular training and communication, as well as thorough reporting to corporate leadership, round out the role’s strategic duties. The ability to analyze data and generate informed action plans to resolve root problems and enhance hotel performance is paramount.
Overall, the Hotel General Manager position at WaterWalk Jacksonville presents an exciting leadership opportunity for hospitality professionals eager to leverage their skills in a dynamic and supportive environment focused on growth, guest satisfaction, and operational excellence. This role combines operational authority with strategic influence, demanding a versatile leader dedicated to elevating the WaterWalk brand through superior management and service.
Job Requirements
- Bachelor's degree in hospitality management business administration or a related field
- Proven experience as a general manager in the hotel industry
- Strong business acumen and financial management skills
- Excellent leadership and interpersonal abilities
- Familiarity with hotel management software and systems
- Ability to create and manage action plans to drive performance improvement
- Strong analytical strategic and problem solving skills
Job Qualifications
- Bachelor's degree in hospitality management business administration or a related field
- Advanced degree or industry certifications are a plus
- Proven experience as a general manager in the hotel industry
- Strong business acumen and financial management skills
- Excellent leadership and interpersonal abilities
- Familiarity with hotel management software and systems
- Ability to create and manage action plans to drive performance improvement
- Strong analytical strategic and problem solving skills
Job Duties
- Oversee all aspects of hotel operations including front desk housekeeping and maintenance
- Implement and uphold brand standards to ensure consistent and high quality guest experience
- Foster a culture of exceptional guest service and satisfaction
- Address guest concerns promptly and implement measures to enhance overall guest experience
- Develop and manage the hotel budget ensuring financial goals are met
- Implement cost control measures through CPOR and labor management as well as revenue optimization strategies
- Lead motivate and mentor hotel staff to achieve excellence in performance
- Foster a positive and collaborative work environment
- Full accountability for hiring onboarding and retention of property team members
- Drive engagement culture and morale
- Conduct performance reviews coaching and corrective action
- Ensure compliance with wage and hour laws scheduling practices company policies and SOPs
- Partner with HR on investigations leaves accommodations and employee relations
- Collaborate with the Director of Sales to drive revenue through effective sales strategies and marketing initiatives
- Develop and maintain relationships with local business partners and the community
- Partner with Revenue Management on occupancy ADR RevPAR performance length of stay strategy mix of furnished vs unfurnished inventory weekly monthly forecasting and demand planning
- Conduct regular inspections and audits to ensure adherence to brand standards and quality assurance
- Implement corrective actions as needed
- Ensure compliance with health and safety regulations implementing protocols to maintain a safe environment for guests and staff
- Conduct regular training on safety procedures
- Prepare and present regular reports to corporate leadership on the hotel s performance
- Communicate effectively with all stakeholders providing updates on key initiatives and challenges
- Utilize expertise in analyzing and interpreting data from standard industry reports to inform decision making
- Create and manage action plans at both corporate and property levels to identify root cause issues and drive performance improvement
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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