Job Overview
Employment Type
Full-time
Compensation
Salary
Up to $80,000.00
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
retirement savings plan
Employee Discounts
Career development opportunities
Job Description
MilkShake Factory is a vibrant and fast-growing company specializing in delicious, handcrafted milkshakes and desserts. With a strong emphasis on quality, creativity, and customer satisfaction, this brand has built a loyal customer base in Pittsburgh, PA, and continues to expand its footprint. Known for its friendly atmosphere and innovative menu offerings, MilkShake Factory stands out as a destination for those craving a unique and indulgent treat experience. The company fosters a supportive and energetic work environment where employees are encouraged to grow their skills and make meaningful contributions to the brand's success.
This hiring opportunity is for a General Manager role based in Pittsburgh, PA, offering a full-time employment status with a competitive salary of up to $80,000 per year, contingent upon performance. The position also includes paid time off, benefits, and other perks designed to support and reward dedicated team members. The General Manager will play a critical leadership role in overseeing all operations at the location, ensuring exceptional customer service, managing staff effectively, and driving sales growth.
The ideal candidate will have more than five years of experience in customer-facing team management, with full accountability for sales and service outcomes. This role demands a no-drama decision-maker who can serve as a positive role model, delivering results through effective leadership and team motivation. The General Manager will be responsible for maintaining a high standard of service while fostering a work environment that is both dynamic and supportive. Career development opportunities are an essential aspect of the role, allowing the successful candidate to advance personally and professionally within the company.
In this fast-paced environment, the ability to thrive under pressure, embrace challenges, and build a winning team is paramount. The company believes that great service starts with great people, and this role is vital to embodying that philosophy on a daily basis. If you are passionate, energetic, and ready to make a real impact with your leadership skills, this is an exceptional opportunity to join a company poised for growth and success. Applications are currently open, and due to high demand for this position, interested candidates are encouraged to apply promptly.
This hiring opportunity is for a General Manager role based in Pittsburgh, PA, offering a full-time employment status with a competitive salary of up to $80,000 per year, contingent upon performance. The position also includes paid time off, benefits, and other perks designed to support and reward dedicated team members. The General Manager will play a critical leadership role in overseeing all operations at the location, ensuring exceptional customer service, managing staff effectively, and driving sales growth.
The ideal candidate will have more than five years of experience in customer-facing team management, with full accountability for sales and service outcomes. This role demands a no-drama decision-maker who can serve as a positive role model, delivering results through effective leadership and team motivation. The General Manager will be responsible for maintaining a high standard of service while fostering a work environment that is both dynamic and supportive. Career development opportunities are an essential aspect of the role, allowing the successful candidate to advance personally and professionally within the company.
In this fast-paced environment, the ability to thrive under pressure, embrace challenges, and build a winning team is paramount. The company believes that great service starts with great people, and this role is vital to embodying that philosophy on a daily basis. If you are passionate, energetic, and ready to make a real impact with your leadership skills, this is an exceptional opportunity to join a company poised for growth and success. Applications are currently open, and due to high demand for this position, interested candidates are encouraged to apply promptly.
Job Requirements
- minimum high school diploma or equivalent
- 5 plus years of customer-facing management experience
- ability to work full time in person
- strong leadership and organizational skills
- excellent communication abilities
- capacity to make decisive decisions under pressure
- availability to work flexible hours
Job Qualifications
- minimum of 5 years of customer-facing team management experience
- proven leadership skills with ability to motivate and develop a team
- strong decision-making and problem-solving capabilities
- excellent communication and interpersonal skills
- ability to work effectively in fast-paced environments
- knowledge of sales and service accountability
- experience in budgeting and operational management
Job Duties
- lead and manage daily operations to ensure smooth functioning and customer satisfaction
- recruit, train, and motivate team members to uphold service standards
- monitor sales performance and implement strategies to achieve targets
- maintain inventory levels and oversee ordering processes
- handle customer feedback and resolve complaints effectively
- ensure compliance with health and safety regulations
- manage financial aspects including budgeting and payroll
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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