General Manager

OTG Concessions Management, LLC operates as a leading hospitality company specializing in airport dining and retail experiences. With over 300 in-terminal dining and retail locations spread across 11 major airports, OTG employs more than 5,000 dedicated crewmembers who serve millions of travelers annually. Known for revolutionizing the hospitality industry, OTG focuses on elevating customer experiences through innovative concepts and exceptional service. Their commitment to excellence and a people-first work culture has positioned them as a sought-after employer within the airport hospitality sector.

The role of General Manager at Newark Liberty International Airport (EWR) represents a pivotal leadership position within OTG's operations. This full-time opportunity offers a competitive salary range of $75,000 to $85,000 per year, complemented by bonus eligibility, paid time off, health benefits, and a 401k match. As General Manager, you will be responsible for overseeing all aspects of day-to-day restaurant and Cibo Market operations across multiple concepts, ensuring high standards of food quality, guest service, and crewmember performance. This position demands strong leadership skills to manage Front of the House and Back of the House staffing, training and development, inventory control, merchandising, labor management, and adherence to company policies and procedures.

OTG's General Managers are critical to driving the company’s mission of transforming airport experiences. You will promote a culture of pride, cooperation, and success within your unit, while being accountable for budget management, sales projections, and cost controls. Your leadership will extend to mentoring managers and crewmembers, facilitating management and crewmember training programs, and fostering a positive, safe work environment.

The role requires an ability to recruit and retain FOH staff efficiently and maintain operational excellence by strictly following OTG's crewmember handbook and collective bargaining agreements. Additionally, you will oversee assigned CIBO Markets, ensuring that these retail concepts meet OTG's standards in merchandising, customer satisfaction, and profitability. This dynamic position requires flexibility to work varied hours, including nights, weekends, holidays, and during adverse weather conditions. Working at OTG means joining an equal-opportunity employer that values diversity and inclusion, encouraging all employees to bring their unique perspectives and talents to the team.

In summary, as a General Manager at OTG’s Newark Liberty International Airport location, you will be at the forefront of delivering outstanding hospitality experiences. You will be empowered to lead multi-unit restaurant and retail operations, manage budget and labor efficiency, and inspire your team to achieve excellence in an innovative, fast-paced environment. OTG provides an enriching career path with ongoing opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact on millions of travelers' journeys every year.