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Steak 'n Shake logo

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $65,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
performance bonuses

Job Description

Steak 'n Shake is a leading quick service restaurant (QSR) brand known for its commitment to delivering an innovative dining experience while honoring its rich heritage. With a strong emphasis on hospitality, Steak 'n Shake ensures that every guest feels welcome and valued, offering a menu filled with quality food served quickly and efficiently. Established in the fast-paced QSR industry, the brand continuously evolves to meet modern expectations while maintaining the classic charm that has made it a staple for decades. The company prides itself on operational excellence, customer satisfaction, and providing growth opportunities for its team members.

The Ge... Show More

Job Requirements

  • 3+ years of QSR or fast-casual restaurant management experience
  • proven history of consistent work tenure and reliable leadership
  • deep understanding of food cost management, labor optimization, and operational KPIs
  • hands-on leadership-comfortable working the drive through or grill when needed
  • tech-savvy with POS systems, inventory platforms, and invoice tools
  • strong physical stamina: can lift 50 lbs, stay on your feet all day, and thrive in a fast-paced kitchen
  • professionalism that extends to your LinkedIn profile (if you have one) and resume - both should tell the same story
  • track record in driving hospitality excellence and navigating change in a team setting

Job Qualifications

  • 3+ years of QSR or fast-casual restaurant management experience
  • proven history of consistent work tenure and reliable leadership
  • deep understanding of food cost management, labor optimization, and operational KPIs
  • hands-on leadership-comfortable working the drive through or grill when needed
  • tech-savvy with POS systems, inventory platforms, and invoice tools
  • strong physical stamina: can lift 50 lbs, stay on your feet all day, and thrive in a fast-paced kitchen
  • professionalism that extends to your LinkedIn profile (if you have one) and resume - both should tell the same story
  • track record in driving hospitality excellence and navigating change in a team setting

Job Duties

  • Lead by example-actively working the line, prepping food, maintaining cleanliness, and serving guests
  • wear a professional uniform daily-shirt and tie or collared blouse-setting the tone for team presentation
  • ensure operational excellence across all shifts: opening, mid-day, and closing
  • uphold all brand standards, food safety practices, and service protocols
  • own the P&L: manage food costs, control inventory, verify invoices, and eliminate waste
  • drive labor efficiency with smart scheduling, cross-training, and station versatility
  • proactively monitor and reduce shrinkage through strong controls and real-time coaching
  • oversee inventory from the back door to the front line
  • conduct regular inventory counts with attention to accuracy and waste reduction
  • maintain strong vendor relationships and ensure tight invoice and delivery protocols
  • recruit, train, and retain top hourly talent
  • build a cross-functional team trained across multiple stations to maximize labor productivity
  • inspire a high-performing culture centered on hospitality, accountability, and consistency
  • provide clear feedback and coaching tied to operational standards and results
  • use metrics to drive decision-making: speed of service, food quality, guest satisfaction, and labor costs
  • reinforce systems and SOPs that create repeatable success
  • take pride in developing a restaurant that's clean, efficient, and welcoming

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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