General Manager

Steak 'n Shake is a leading quick service restaurant (QSR) brand known for its commitment to delivering an innovative dining experience while honoring its rich heritage. With a strong emphasis on hospitality, Steak 'n Shake ensures that every guest feels welcome and valued, offering a menu filled with quality food served quickly and efficiently. Established in the fast-paced QSR industry, the brand continuously evolves to meet modern expectations while maintaining the classic charm that has made it a staple for decades. The company prides itself on operational excellence, customer satisfaction, and providing growth opportunities for its team members.

The General Manager role at Steak 'n Shake is an exciting full-time position that demands a hands-on leader passionate about driving both operational success and team development. Working approximately 50-55 hours per week, this position is ideal for seasoned quick service restaurant professionals who aspire to elevate their career toward ownership through the company’s Franchise Partner Program. Offering compensation up to $65,000, this role not only focuses on managing daily restaurant operations but also encourages proactive leadership by engaging directly in tasks such as food preparation, line management, and customer service.

As a General Manager at Steak 'n Shake, you are expected to lead by example, setting a high standard through your professional appearance and active involvement in all facets of restaurant operations. You'll oversee opening, mid-day, and closing shifts, ensuring strict adherence to brand standards, food safety, and service protocols. Excellence in financial management is critical; you'll own the profit and loss responsibilities, focusing on food cost controls, inventory management, labour efficiency, and waste reduction. Vigilant monitoring of shrinkage and maintaining tight operational controls are also essential parts of the role.

Inventory and supply chain oversight require meticulous attention, from receiving deliveries to verifying invoices, coupled with maintaining strong vendor relationships. Building and nurturing a high-performing team is a priority; recruiting, training, and retaining top hourly talent while encouraging cross-functional versatility maximizes labour productivity and fosters accountability and hospitality. The role emphasizes coaching and feedback aligned to operational standards and results to continuously improve performance.

Successful General Managers leverage metrics around speed of service, food quality, guest satisfaction, and labour costs to inform decision-making and refine operational processes. Implementing standard operating procedures (SOPs) supports consistent success across shifts, while maintaining a clean and welcoming environment enhances customer experience. Candidates must possess physical stamina for the demands of a fast-paced kitchen and a professional demeanor reflected in their resume and online presence.

Steak 'n Shake invests in its leaders by offering a pathway to ownership through its Franchise Partner Program, giving top-performing managers a chance for long-term financial and personal growth. This opportunity reflects the brand’s commitment to rewarding dedication, leadership, and an unwavering drive for excellence in the QSR sector. If you are a motivated, tech-savvy leader looking to make a meaningful impact in restaurant operations while fostering a thriving team environment, this full-time General Manager role with Steak 'n Shake offers a compelling career trajectory and a supportive culture where your efforts are recognized and rewarded.