General Manager

Urban Air Adventure Park in Tacoma is a premier family entertainment and adventure facility known for providing a safe, fun, and engaging environment for kids and families. As the worlds largest indoor adventure park operator, Urban Air is recognized for its innovative approach to family entertainment, pioneering new experiences that promote confidence, physical activity, and social interaction. The company is dedicated to building a culture of positivity and growth not only for its guests but also internally among its team members. At Urban Air, the mission is clear: to help kids have fun, build confidence, and achieve more than they ever thought possible, creating lasting memories for families in a thrilling and supportive setting. This commitment to excellence positions Urban Air Adventure Park as a leader in the hospitality and entertainment industry, focusing on safety, cleanliness, and operational excellence to ensure the highest standards are met every day.

The role of General Manager at Urban Air Adventure Park Tacoma is a unique leadership position that extends beyond facility management. This role is deeply mission-driven, aiming to develop leaders and cultivate an intentional culture that supports young, often first-time workers, preparing them to become confident leaders themselves. The General Manager acts as both a mentor and an operational leader, ensuring disciplined execution of all operational systems and processes. The position emphasizes servant leadership, accountability, and a strategic mindset to protect profitability through operational excellence and strong team management. Responsibilities include overseeing financial performance metrics such as profit and loss, labor controls, and cost of goods sold, while simultaneously driving growth through community engagement and efficiency initiatives without compromising the guest experience.

In addition to the operational and financial leadership aspects, the General Manager plays a critical role in building and nurturing the company culture. This entails setting high expectations, holding team leaders accountable, and fostering a work environment where discipline, follow-through, and ownership are the norm. The ideal candidate embraces a win-the-day mentality, thrives on problem-solving independently, and demonstrates emotional intelligence paired with strong communication skills. This role demands resilience, adaptability, professionalism, and a genuine passion for mentoring young team members, many under the age of 18. The ability to lead through structured routines and maintain operational standards is essential, as profitability at Urban Air is not accidental but the result of consistent, intentional leadership and execution.

The General Manager collaborates closely with all levels of the team to ensure that every operational detail supports the brands promise of safety, cleanliness, and exceptional guest experiences. This includes leading operational checklists, verifying follow-through, managing scheduling, payroll, inventory control, and maintaining a well-organized facility to minimize waste and maximize efficiency. The role also involves regular staff meetings and training sessions to align the team with company standards and the broader mission. With an emphasis on leadership development, the General Manager empowers leaders within departments to take full ownership of their outcomes, creating a sustainable leadership pipeline and a culture of continuous improvement.

Overall, this leadership opportunity is designed for a driven, people-focused professional who leads with purpose, executes with discipline, and serves with heart. If mentoring, operational excellence, and protecting profitability while enhancing the guest experience excite you, the General Manager position at Urban Air Adventure Park Tacoma is an excellent fit. Join this pioneering company and contribute to its continued growth and success while making a meaningful impact on the lives of young employees and families in the community.