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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
performance bonuses
Job Description
Urban Air Adventure Park in Tacoma is a premier family entertainment and adventure facility known for providing a safe, fun, and engaging environment for kids and families. As the worlds largest indoor adventure park operator, Urban Air is recognized for its innovative approach to family entertainment, pioneering new experiences that promote confidence, physical activity, and social interaction. The company is dedicated to building a culture of positivity and growth not only for its guests but also internally among its team members. At Urban Air, the mission is clear: to help kids have fun, build confidence, and achieve more than they... Show More
Job Requirements
- Ability to work days, nights, and weekends as required
- work in a noisy, fast-paced environment
- stand and move throughout the facility for extended periods
- lift and carry up to 30 lbs
- high school diploma or equivalent
- minimum 3 years of leadership experience in operations
- proven experience managing budgets and operational expenses
- effective communication and interpersonal skills
- ability to mentor and motivate young employees
- strong organizational and problem-solving abilities
Job Qualifications
- 3+ years of leadership experience in hospitality, entertainment, or similar operations
- proven track record leading teams with accountability and consistency
- strong P&L management experience overseeing $5M+ in topline revenue
- demonstrated ability to manage labor, COGS, and operating expenses
- uses KPIs and reporting to drive decisions and results
- passion for mentoring young or first-time employees
- strong emotional intelligence and communication skills
- independent problem-solver aligned with mission and boundaries
- comfortable leading through systems and disciplined execution
- professional, adaptable, resilient, and people-focused
Job Duties
- Mentor and develop a young, first-job workforce
- model humility, service, and team-first leadership
- set clear expectations and hold leaders accountable
- build a culture of discipline, follow-through, and ownership
- recognize wins and coach performance
- ensure every team member understands what success looks like
- maintain consistent standards for safety, cleanliness, and guest experience
- execute operational systems and checklists with precision
- inspect what you expect - verify, follow up, and close loops
- ensure managers own outcomes within their departments
- lead through structured rhythms and accountability cadences
- oversee P&L, labor control, COGS, and operating expenses
- use KPIs and reporting to create targeted action plans
- drive efficiency without sacrificing guest experience
- execute revenue-growth and community engagement strategies
- maintain a win-the-day approach to results
- support the proper execution of all processes, systems, and standards
- hiring, termination, inventory, payroll, and scheduling
- maintain effective inventory control, storage, and rotation to minimize waste
- manage the team to consistently meet expected standards
- train, delegate, and empower leaders while reinforcing punctuality, attendance, and attitude
- maintain clear, organized, and accessible park, café, and storage areas
- participate in regular staff meetings and training as required
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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