General Manager

Candlewood Suites Columbia-Ft. Jackson, located at 921 Atlas Rd, Columbia, SC 29209, is a proud member of Maya Hotels, a prominent leader in the hospitality industry. Maya Hotels manages a distinguished portfolio featuring well-known brands such as Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels is committed to delivering exceptional guest experiences through operational excellence, innovative strategies, and a warm, welcoming atmosphere that sets it apart in the competitive hospitality market. The company’s dedication to both its guests and its employees creates an environment where professional growth and high standards are continually fostered. By joining Maya Hotels, employees become part of a family that values collaboration, diversity, and career progression.

The role of General Manager at Candlewood Suites Columbia-Ft. Jackson is a pivotal leadership position that requires a hardworking, customer-focused individual who thrives in managing comprehensive hotel operations. This full-time role centers on overseeing every facet of hotel performance, including financial management, guest satisfaction, team leadership, and operational integrity. The General Manager is responsible for preparing and implementing annual capital, cash flow, and marketing plans to drive revenue and maintain profitability. Utilizing financial data strategically, this individual maximizes return on investment and leads asset management initiatives to ensure the hotel's competitive status in the market.

In addition to financial leadership, the General Manager develops and sustains a strong team culture by engaging employees through effective leadership strategies such as mentoring, coaching, succession planning, and enforcing company policies responsibly. This role demands setting clear performance goals and fostering a motivated workforce aligned with Maya Hotels’ core values. Maintaining excellent guest relationships is equally important, which involves upholding brand standards, soliciting guest feedback, and enhancing satisfaction scores through exceptional service.

The role also encompasses maintaining operational excellence with a focus on safety, environmental sustainability, and community engagement. The General Manager acts as a public relations representative, raising awareness of the hotel while implementing initiatives that reduce the hotel’s carbon footprint. Working in a fast-paced hospitality environment, the candidate must be flexible with scheduling and capable of managing diverse operational demands.

An ideal candidate for this position possesses a bachelor’s degree in hospitality management or a related field and three or more years of hotel management experience, preferably with prestigious brands like Hilton, IHG, or Marriott. Strong leadership, financial acumen, guest relations expertise, problem-solving capabilities, and community involvement are essential qualities. This role offers significant opportunities for professional development, a competitive salary with performance-based bonuses, and benefits including medical, dental, vision insurance, retirement savings, life insurance, paid time off, and employee perks such as referral programs and hotel discounts. Joining Maya Hotels means becoming part of a dynamic, supportive work environment with clear pathways for career growth.