General Manager 3 - Multi-Service

Sodexo is a global leader in providing integrated facilities management and food services, committed to enhancing the quality of life for individuals and communities worldwide. The company operates with a clear purpose of creating a better everyday experience for everyone it serves by delivering innovative solutions that improve health, safety, and productivity. With a broad portfolio that includes food service, catering, facilities management, and other integrated services, Sodexo partners with various organizations to ensure exceptional service delivery and operational efficiency across diverse industries, including healthcare.

At Sodexo, diversity and inclusion are fundamental values that shape the company's culture. The organization is dedicated to fostering a respectful and supportive workplace where every employee feels valued and empowered to be their authentic self. Sodexo's commitment to equal employment opportunities underscores its focus on fairness, collaboration, and respect across all levels of the organization. This approach not only strengthens the workplace culture but also drives innovative solutions and customer satisfaction.

The role of Multi-Service General Manager 3 at Sodexo is a significant leadership position based in a hospital setting in Los Angeles, CA. This role is specifically designed to oversee Environmental Services and Patient Transportation departments, ensuring that service standards are met and continuously improved upon. The General Manager will effectively partner with hospital leadership and various departments to drive growth, boost client and patient satisfaction, and maintain a clean, safe, and compliant environment.

This full-time position offers compensation that is competitive and equitable, tailored to the candidate's education, experience, skills, and training. In addition to salary, Sodexo provides a comprehensive benefits package that supports employee wellness and professional development.

The General Manager's responsibilities include fostering an exceptional client service mentality and demonstrating executive presence in all interactions. Key priorities are to drive high client and patient satisfaction scores and to work closely with the Infectious Control department to maintain a sanitary and secure facility. Engagement with the Environment of Care Committee, Infection Prevention Director, and other hospital leaders is essential to align strategies and ensure compliance with healthcare standards.

Effective management of the Unit Operating System is crucial to streamline operations and ensure project timelines and program compliance targets are met. Furthermore, the General Manager will champion a diverse and inclusive workforce, recognizing the value of varied perspectives and experiences in delivering superior service.

This leadership role requires a blend of operational expertise, strategic planning, and interpersonal skills. The ideal candidate will bring experience in hospital custodial or housekeeping management at a director level, along with the ability to analyze data and communicate insights to all organizational levels. Proficiency in technology relevant to the industry and robust financial management skills are also essential, including experience in vendor and contract negotiations, as well as union relations.

Sodexo's commitment to employee growth is reflected in the opportunities for career advancement and tuition reimbursement. New hires are supported with extensive onboarding information to help them succeed in this dynamic and impactful role. Joining Sodexo as a Multi-Service General Manager 3 means becoming part of a global community dedicated to making a tangible difference in healthcare environments while advancing one’s own professional journey.