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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $115,000.00
Work Schedule
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
Northgate Resorts owns and manages one of the most awarded Camp-Resort portfolios in the United States. Renowned for their dedication to creating lasting family camping memories, Northgate Resorts operates several camping destinations that blend exceptional hospitality with the great outdoors. With a focus on both providing outstanding guest experiences and fostering a passionate team culture, Northgate Resorts stands as a leader in the hospitality and recreation industry. Their commitment to quality and guest satisfaction makes them a top choice for family vacations and outdoor adventures.
The company values teamwork, efficiency, and responsiveness, striving to maintain a lean and effective organization... Show More
The company values teamwork, efficiency, and responsiveness, striving to maintain a lean and effective organization... Show More
Job Requirements
- Ability to work long hours and weekends
- Ability to be on call 24 hours a day during occasional periods
- Excellent customer service, communication and problem-solving skills
- Excellent interpersonal, motivational, and writing skills
- Must be able to work in a fast paced office environment and perform physical duties of those they supervise
- Must have valid driver’s license
- Personable and enjoy working with children and people
- Possess excellent organization and project management skills
- Leadership skills as well as the ability to manage and complete multiple tasks simultaneously
- Maintain a positive work environment by acting and communicating in a manner to get along with customers, clients, vendors, coworkers, and management
Job Qualifications
- Minimum of 3-5 years in a management position
- Hospitality, hotel, or RV resort management experience is helpful but not required
- Project or construction management experience preferred
- Excellent customer service skills
- Strong communication and problem-solving skills
- Exceptional interpersonal, motivational, and writing skills
- Valid driver’s license
- Ability to work in fast-paced environments
- Project management and leadership skills
- Ability to handle multiple tasks simultaneously
- Experience in staff recruitment and retention
- Ability to maintain a positive work environment
- Comfortable working with children and people
Job Duties
- Establish expectations for effective presence through example and follow-up to support and observe operations
- Maintain the safety and wellness of the facility and ensure appropriate follow-up
- Ensure great customer service by coordinating daily operations
- Organize and provide timely follow up on all requests from home office
- Participate in other projects and activities as assigned
- Develop all managers through consistent feedback and goal setting, leveraging internal processes and systems
- Implement and enforce new or changed systems and policies, including communication to team members
- Monitor and motivate staff
- Attract, interview, hire, and train employees as part of workforce strategy
- Evaluate performance and productivity
- Ensure recruitment and retention of motivated and trained key personnel
- Conduct financial analysis of food, beverage, labor costs, and controllable expenses with action plans to improve results
- Analyze accounting and financial data to maximize revenue
- Monitor and maintain compliance with labor, expense, and capital budgets
- Engage with vendors and manage capital projects
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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