General Manager

Elk Grove, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $115,000.00

Work Schedule

On-call

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

career advancement

Job Description

Northgate Resorts owns and manages one of the most awarded Camp-Resort portfolios in the United States. Renowned for their dedication to creating lasting family camping memories, Northgate Resorts operates several camping destinations that blend exceptional hospitality with the great outdoors. With a focus on both providing outstanding guest experiences and fostering a passionate team culture, Northgate Resorts stands as a leader in the hospitality and recreation industry. Their commitment to quality and guest satisfaction makes them a top choice for family vacations and outdoor adventures.

The company values teamwork, efficiency, and responsiveness, striving to maintain a lean and effective organizational structure. Northgate Resorts prides itself on being innovative and fast-moving, dedicated to continuously improving the service and experience they offer to guests. Employment at Northgate entails being part of a community-focused and guest-oriented operation that values individual contributions to the collective mission.

The General Manager (age 18+) role at Northgate Resorts is a full-time, pivotal position responsible for overseeing the daily operations of the camp-resort. Acting as the brand ambassador in the community, the General Manager ensures that all operational facets, from safety and guest satisfaction to financial management and team development, are handled efficiently. Reporting directly to the Regional Operations Manager, this leadership position demands a high level of management skill, a customer-centric approach, and the ability to lead and motivate a diverse team.

This position requires a strong focus on day-to-day operation management including maintaining safety protocols, exceptional customer service, and liaising between the home office and local operations. The General Manager is expected to monitor all operational aspects, including safety, wellness, staffing, and financial budgets, to maximize overall camp-resort performance and guest satisfaction.

People management forms a core component of this role, involving the development of management staff through consistent feedback and goal setting, implementing new systems and policies, and fostering a strong, motivated workforce. The General Manager will also be involved in hiring, training, and evaluating employees to maintain a well-prepared and customer-focused team.

Financial oversight is critical, with responsibilities including analysis of food, beverage, labor costs, and controllable expenses, coupled with initiatives to improve the camp-resort's financial results. They will also engage with vendors and manage capital projects to ensure operational excellence and continuous improvement.

This demanding yet rewarding position requires candidates to possess excellent communication, organizational, and problem-solving skills. The General Manager should be capable of working in a fast-paced environment, handle multiple tasks simultaneously, and maintain a positive and professional atmosphere among staff, guests, and vendors. Northgate Resorts values diversity and equal employment opportunity, ensuring an inclusive workplace for all employees.

Job Requirements

Ability to work long hours and weekends
Ability to be on call 24 hours a day during occasional periods
Excellent customer service, communication and problem-solving skills
Excellent interpersonal, motivational, and writing skills
Must be able to work in a fast paced office environment and perform physical duties of those they supervise
Must have valid driver’s license
Personable and enjoy working with children and people
Possess excellent organization and project management skills
Leadership skills as well as the ability to manage and complete multiple tasks simultaneously
Maintain a positive work environment by acting and communicating in a manner to get along with customers, clients, vendors, coworkers, and management

Job Qualifications

Minimum of 3-5 years in a management position
Hospitality, hotel, or RV resort management experience is helpful but not required
Project or construction management experience preferred
Excellent customer service skills
Strong communication and problem-solving skills
Exceptional interpersonal, motivational, and writing skills
Valid driver’s license
Ability to work in fast-paced environments
Project management and leadership skills
Ability to handle multiple tasks simultaneously
Experience in staff recruitment and retention
Ability to maintain a positive work environment
Comfortable working with children and people

Job Duties

Establish expectations for effective presence through example and follow-up to support and observe operations
Maintain the safety and wellness of the facility and ensure appropriate follow-up
Ensure great customer service by coordinating daily operations
Organize and provide timely follow up on all requests from home office
Participate in other projects and activities as assigned
Develop all managers through consistent feedback and goal setting, leveraging internal processes and systems
Implement and enforce new or changed systems and policies, including communication to team members
Monitor and motivate staff
Attract, interview, hire, and train employees as part of workforce strategy
Evaluate performance and productivity
Ensure recruitment and retention of motivated and trained key personnel
Conduct financial analysis of food, beverage, labor costs, and controllable expenses with action plans to improve results
Analyze accounting and financial data to maximize revenue
Monitor and maintain compliance with labor, expense, and capital budgets
Engage with vendors and manage capital projects