Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,800.00 - $61,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Professional Development
Performance bonus
Job Description
DoubleTree by Hilton Augusta is a distinguished full-service hotel brand known for its commitment to delivering exceptional hospitality experiences. Operating under the Hilton umbrella, DoubleTree by Hilton hotels emphasize warm service, comfort, and quality accommodations for business travelers and vacationers alike. Located in Augusta, this DoubleTree property prides itself on providing guests with a welcoming atmosphere, modern amenities, and tailored services that reflect the community’s charm and hospitality traditions. The hotel caters to a diverse array of guests, from corporate clients attending conferences to families and tourists exploring the local area. As part of the global Hilton brand, DoubleTree by Hilton Augusta embraces a culture of excellence and innovation, supported by the robust standards and resources that come with being part of one of the world’s leading hotel groups.
The role of General Manager at DoubleTree by Hilton Augusta is a pivotal leadership position responsible for overseeing all aspects of hotel operations to ensure financial success, guest satisfaction, and team excellence. This position requires a dynamic and experienced individual who possesses a deep understanding of the hospitality industry, coupled with strong managerial and financial acumen. The General Manager will lead a diverse team across multiple departments including front desk, housekeeping, food and beverage, sales and marketing, maintenance, and human resources, fostering a collaborative and high-performance work environment.
This role blends strategic oversight with hands-on operational management. The General Manager is tasked with driving revenue growth, controlling costs, and maintaining impeccable brand standards set by Hilton. Strong leadership skills are essential to inspire and develop staff, ensuring employees are motivated and equipped to deliver outstanding guest experiences. The successful candidate will be highly visible and engaged, actively participating in daily hotel operations and maintaining open communication channels with both employees and ownership.
Furthermore, the General Manager acts as the primary liaison between ownership and corporate teams, providing timely and accurate reporting on performance metrics, financial outcomes, and strategic initiatives. Experience in managing or supporting hotel renovations is highly advantageous, supporting property improvement plans aimed at enhancing guest satisfaction and market competitiveness. Prior experience with Hilton-branded properties or similar upscale hotel operations is preferred, as familiarity with brand standards and operational protocols will enable seamless leadership.
In summary, this role demands a visionary and results-driven leader who balances strategic business goals with exceptional guest service and team development. The General Manager is integral to positioning DoubleTree by Hilton Augusta as a premier destination in the region, driving long-term growth and fostering a culture of hospitality excellence.
The role of General Manager at DoubleTree by Hilton Augusta is a pivotal leadership position responsible for overseeing all aspects of hotel operations to ensure financial success, guest satisfaction, and team excellence. This position requires a dynamic and experienced individual who possesses a deep understanding of the hospitality industry, coupled with strong managerial and financial acumen. The General Manager will lead a diverse team across multiple departments including front desk, housekeeping, food and beverage, sales and marketing, maintenance, and human resources, fostering a collaborative and high-performance work environment.
This role blends strategic oversight with hands-on operational management. The General Manager is tasked with driving revenue growth, controlling costs, and maintaining impeccable brand standards set by Hilton. Strong leadership skills are essential to inspire and develop staff, ensuring employees are motivated and equipped to deliver outstanding guest experiences. The successful candidate will be highly visible and engaged, actively participating in daily hotel operations and maintaining open communication channels with both employees and ownership.
Furthermore, the General Manager acts as the primary liaison between ownership and corporate teams, providing timely and accurate reporting on performance metrics, financial outcomes, and strategic initiatives. Experience in managing or supporting hotel renovations is highly advantageous, supporting property improvement plans aimed at enhancing guest satisfaction and market competitiveness. Prior experience with Hilton-branded properties or similar upscale hotel operations is preferred, as familiarity with brand standards and operational protocols will enable seamless leadership.
In summary, this role demands a visionary and results-driven leader who balances strategic business goals with exceptional guest service and team development. The General Manager is integral to positioning DoubleTree by Hilton Augusta as a premier destination in the region, driving long-term growth and fostering a culture of hospitality excellence.
Job Requirements
- Experience in hotel or hospitality management
- Proven leadership skills
- Strong financial acumen
- Excellent communication and interpersonal skills
- Ability to manage multiple departments
- Knowledge of safety and security protocols
- Comprehensive knowledge of the English language
- Ability to work flexible hours including nights, weekends, and holidays
- Familiarity with Hilton brand standards preferred
- Experience in hotel renovations a plus
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Several years of experience in hotel or hospitality management
- Proven track record of leading high-performing teams
- Strong understanding of financial management and budgeting
- Experience with sales and marketing in a hotel environment
- Ability to develop and implement operational plans
- Excellent problem-solving and decision-making skills
- Ability to communicate effectively with ownership and corporate personnel
Job Duties
- Supervise the interviewing, hiring, training, evaluating, counseling and termination processes
- Provide support to managers in employee development
- Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communication
- Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required
- Maintain professional and positive relationship with owners
- Oversee all operational aspects of the hotel including assisting in departments where needed
- Develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget
- Prepare annual hotel/operation budget
- Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports
- Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints
- Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
- Execute and monitor sales and marketing plans
- Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration
- Establish and maintain preventative maintenance programs to protect StepStone's managed or owned physical assets
- Administers an effective security function that protects StepStone managed or owned assets and the safety of guests and associates
- Effectively communicate and coordinate with all departments during functions
- Scrupulously follow all StepStone and hotel policies and procedures
- Ability to work a five and one-half (5) day workweek, including nights, weekends, and holidays
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
