General Manager

Pacific Hospitality Group is a family-focused company distinguished by its owner/operator approach, delivering unique value to both investors and team members. As a long-term holder in the hospitality industry, Pacific Hospitality Group emphasizes sustainable growth and enrichment of people’s lives through memorable experiences, community engagement, and upholding strong ethical values. With a vision of honoring God in all activities, the company operates with core guiding principles such as integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment. This comprehensive approach fosters a supportive environment that prioritizes both team member development and customer satisfaction. The Pasea Hotel & Spa, part of the prestigious Meritage Collection luxury hotels and resorts, exemplifies this commitment to excellence and extraordinary guest service.

The General Manager role at Pasea Hotel & Spa offers a unique leadership opportunity within the luxury hospitality sector, featuring a competitive salary range of $275,000 to $310,000. This executive leadership position holds primary responsibility for maximizing top-line revenue, profitability, and return on investment by ensuring that all budgetary goals are met or exceeded. The General Manager cultivates an environment rooted in the company’s core values, overseeing every aspect of hotel operations — from guest satisfaction and team welfare to financial performance and property standards.

In this role, you serve as the final decision-maker for the hotel’s welfare and safety, guaranteeing fair and consistent treatment and adequate staffing for all team members. As the executive leader, you will guide and coordinate multiple departments and their leaders, maintaining control over operating and labor costs while driving exceptional business results. Preparing and managing the annual budget, analyzing financial reports, and deploying strategies to optimize resources and minimize waste are key functions to ensure profitability.

The General Manager must inspire a culture of outstanding service, setting and communicating high standards for guest experience and operational excellence across Rooms, Food & Beverage, Spa, Recreation, Parking, and Gift Shop departments. You will proactively resolve guest concerns, foster guest satisfaction and loyalty, and represent the hotel in community relations and public forums. Ensuring that the property’s physical appearance and maintenance meet stringent standards while overseeing safety and security forms an integral part of the role.

Further, the General Manager leads talent acquisition, team member development, and training initiatives to build a world-class management team. This leadership includes conducting performance evaluations, promoting open communication, and fostering employee engagement. A proactive approach to safety protocols and emergency responses ensures the well-being of all guests and staff.

Ideal candidates bring a minimum of three years of experience as a General Manager or Assistant General Manager in a similar luxury or high-volume hospitality setting. Knowledge of hotel management practices, guest service standards, and innovative sales strategies is essential. A bachelor’s degree in Hospitality Management is highly advantageous. Candidates should demonstrate the ability to lead teams effectively, develop operational controls, analyze financial data, and maintain composure during high-pressure situations. Physical demands include the ability to perform certain manual tasks and maintain visual acuity for report accuracy and property oversight.

Pacific Hospitality Group is committed to equal employment opportunities and prohibits discrimination or harassment on any legally protected basis, ensuring a fair, supportive, and inclusive workplace environment. Join the Pasea Hotel & Spa leadership team to play a vital role in a luxurious, growth-oriented hospitality destination with a meaningful mission and a values-driven culture.