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General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Flexible
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Benefits

vacation
Paid Time Off
Holidays
Medical insurance
Dental Insurance
Vision Insurance
voluntary life insurance
accident insurance
career advancement

Job Description

WenJAI Restaurant Group is a distinguished operator within the quick-service restaurant industry, proudly owning and managing 73 Wendy's restaurants across Florida, New Mexico, South Carolina, Tennessee, and Texas. With over four decades of combined leadership experience, WenJAI is committed to delivering an exceptional dining experience characterized by quality, service, and cleanliness. The company values commitment, fairness, honesty, loyalty, and respect, which form the foundation of its operations and business ethics. WenJAI strives to be a leader in the evolving franchise fast food sector by focusing on operational excellence, community engagement, and staff development. The organization's mission centers on being A CUT ABOVE to its stakeholders while fostering a respectful and development-friendly environment for its employees.

The General Manager role at Wendy's, within the WenJAI Restaurant Group, is a pivotal leadership position responsible for setting the vision and providing direction to the entire restaurant team, which includes Crew, Shift Supervisors, and Assistant General Managers. This role demands a leader who deeply understands that business growth is as dependent on people as it is on financial performance. General Managers inspire and motivate team members to exceed customer expectations, maintaining the high standards of Wendy's quality and service. They play a critical role in keeping the spirit of Wendy's alive in each restaurant, ensuring that every product served meets the renowned quality standards.

In addition to operational responsibilities, General Managers are deeply invested in the growth and development of their teams. They help individuals advance their skills and careers, creating a team-oriented, customer-focused workforce that consistently delivers excellent service and productivity. The role encapsulates managing day-to-day restaurant operations, executing corporate policies, and maintaining compliance with all legal and ethical standards. General Managers are expected to foster a culture of "People Excellence," where workplace respect, teamwork, and professional development are prioritized.

WenJAI Restaurant Group offers a professional, dynamic work environment with significant opportunities for career advancement. The company is committed to inclusivity and accommodates applicants and employees with disabilities in accordance with the ADA. This role is ideal for candidates who are enthusiastic, dedicated, detail-oriented, and team players, eager to contribute to a leading brand renowned for quality and customer satisfaction. This position not only offers a chance to manage a busy restaurant but also to be part of a larger mission to uphold and expand Wendy's reputation through exemplary leadership and operational excellence.

Job Requirements

  • High school diploma or equivalent
  • Minimum of 2 years experience in a supervisory or management role in the restaurant industry
  • Ability to work flexible hours including evenings, weekends and holidays
  • Strong organizational and multitasking skills
  • Ability to lead, train and develop a team
  • Good physical condition to perform restaurant duties
  • Willingness to comply with all company policies and standards

Job Qualifications

  • Prior experience in restaurant management or leadership roles
  • Strong leadership and team-building skills
  • Excellent communication and interpersonal skills
  • Ability to inspire and motivate others
  • Knowledge of operational and financial management in a fast food environment
  • Understanding of customer service excellence
  • Familiarity with Company policies and compliance requirements

Job Duties

  • Provide vision and leadership to Crew, Shift Supervisors and Assistant General Managers
  • Ensure that each customer's expectations are exceeded every visit
  • Manage the operations and staff of a Wendy's restaurant including execution of all Company policies, procedures, programs and systems
  • Ensure achievement of restaurant objectives in all areas while following all Company guidelines
  • Ensure compliance with all federal, state and local laws and ethical business practices
  • Provide leadership, direction, training and development to subordinate managers and crew
  • Create and maintain a 'People Excellence' environment

Job Criteria

Experience

Mid Level (3-7 years)


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