Wendy's logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
Life insurance
401(k) plan with employer match
Paid training
Employee Discount Program
Paid meals

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality, freshness, and customer satisfaction. Established in 1969, Wendy's has grown to become one of the leading quick-service restaurants, offering a variety of menu options that appeal to a diverse customer base. The brand is famous for its square-shaped beef patties, fresh ingredients, and friendly service, which collectively create an exceptional dining experience for guests. Wendy's prides itself on its strong company culture that emphasizes leadership development, teamwork, and operational excellence in every restaurant location. As a part of Wendy's, employees are provided with opportunities for career advancement, competitive pay, and a comprehensive benefits package that supports their well-being and professional growth.

The General Manager role at Wendy's is a critical leadership position responsible for overseeing the daily operations of a restaurant under the supervision of a District Manager. The General Manager acts as the leader of the restaurant management team, providing direction, training, and expertise to ensure that customer expectations are consistently exceeded. This role requires a hands-on approach to managing all aspects of the business including financial controls, staffing, food safety, and customer service. General Managers at Wendy's are expected to create a positive and productive work environment by effectively coaching, counseling, and developing their team members. They are tasked with maintaining high standards in food handling, equipment maintenance, and facility management to ensure compliance with health and safety regulations.

In addition to operational responsibilities, the General Manager plays a vital role in fostering a "Customer First" attitude among the staff and driving the restaurant's success by balancing quality service, employee satisfaction, and financial goals. This position offers a rewarding career path with opportunities for growth within the company, competitive pay with monthly bonuses, and paid training programs designed to equip leaders with the skills necessary to excel in their roles. The company also offers benefits such as medical, dental, vision plans, life insurance, and a 401(k) plan with employer match. The General Manager must be willing to stand and move during most of their shift, operate restaurant equipment effectively, follow brand standards meticulously, and obtain SERV Safe certification by the end of training. Reliable transportation and eligibility to work in the country are also essential for this position. Wendy's is an equal opportunity employer dedicated to creating an inclusive and supportive workplace for all employees, valuing diversity, and ensuring equal access to employment opportunities.

Job Requirements

  • Must be 21 years of age or older
  • high school diploma or equivalent required
  • reliable transportation to commute to work and training locations
  • ability to stand and move during most of the shift
  • willingness to work flexible hours including weekends and holidays
  • eligible to work in the country
  • must pass background check
  • must obtain SERV Safe certification by the end of training

Job Qualifications

  • Previous restaurant or retail management experience preferred
  • strong leadership and communication skills
  • ability to coach and develop team members
  • knowledge of food safety standards and procedures
  • proficiency in financial management and budgeting
  • ability to work in a fast-paced environment
  • willingness to obtain SERV Safe certification

Job Duties

  • Maintain day-to-day financial controls
  • create and manage staff schedules
  • interview, hire, train and orientate team
  • oversee coaching, counseling, and developing staff and managing team relations
  • exercise proper food handling, equipment maintenance and facility management
  • ensure health and safety inspections and standards are met
  • lead the management team to achieve employee, customer, sales and operational goals

Job Criteria

Experience

Mid Level (3-7 years)


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