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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $41.33
Work Schedule
Standard Hours
Benefits
medical insurance options
Dental Insurance
Vision Insurance
401K with company match
company provided life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
Hampton Inn & Suites LAX El Segundo is a renowned hotel located near one of the busiest gateways in the country—Los Angeles International Airport. This property is dedicated not just to running a hotel but to creating a memorable and seamless experience for every guest who arrives. Known for combining precision with personality in their approach to hospitality, the hotel serves a diverse clientele from around the world every single day. It operates under the management of OTO Development, a leading hotel development and management company recognized for excellence in service and operational leadership across the United States. OTO Development... Show More
Job Requirements
- Minimum of five years of progressive hotel management experience
- Previous hotel management experience with a proven success in leadership of teams and guest service results
- Financial acumen required to work with and understand financial information and data
- Bachelor’s degree or extensive relevant work experience
- Excellent communication skills to convey information and ideas clearly both oral and written as well as effective listening skills
- Prior leadership over direct sales efforts producing at least 50 percent market mix of total revenues
- Valid driver’s license from the appropriate state
- Exceptional time management and multitasking skills
- Customer focus with a consistent drive to deliver optimal employee and customer satisfaction
Job Qualifications
- Minimum of five years of progressive hotel management experience
- Previous hotel management experience with a proven success in leadership of teams and guest service results
- Financial acumen required to work with and understand financial information and data
- Bachelor’s degree or extensive relevant work experience
- Excellent communication skills to convey information and ideas clearly both oral and written as well as effective listening skills
- Prior leadership over direct sales efforts producing at least 50 percent market mix of total revenues
- Valid driver’s license from the appropriate state
- Exceptional time management and multitasking skills
- Customer focus with a consistent drive to deliver optimal employee and customer satisfaction
Job Duties
- Lead the property in the generation of revenue through sales and marketing efforts
- Maintain strong knowledge of and relationships in the local market
- Manage relationships with hotel vendors and negotiates service agreements as appropriate
- Review financial reports and statements to understand the property’s performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance
- Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
- Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
- Ensure service, technical skills, and other training occurs throughout the property
- Establish and maintains open, collaborative relationships with direct reports and entire team
- Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy
- Hire team members who demonstrate strong functional expertise, creativity, and leadership
- Observe service behaviors of team members and provides feedback to individuals and/or supervisors
- Review comment cards, guest survey results, and other data to identify areas of improvement with team members
- Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
- Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
- Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
- Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate
- Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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