Wendy's logo

General Manager

Job Overview

briefcase

Employment Type

Full-time
clock

Work Schedule

Standard Hours
diamond

Benefits

Medical insurance
Advancement opportunities
provided uniforms
meal discounts
supportive work environment
Training and development programs
Paid Time Off

Job Description

Wendy's is a globally recognized leader in the fast-food restaurant industry, known for its commitment to quality, innovation, and customer satisfaction. Established decades ago, Wendy's has built a reputation for serving fresh, made-to-order meals while fostering a culture that values respect, teamwork, and community involvement. As one of the top quick-service restaurant chains worldwide, Wendy's continuously strives to create an outstanding work environment by investing in its team members at every level. The company has a strong focus on leadership development, training programs, and career advancement opportunities, making it an ideal place for individuals passionate about the foodservice industry to grow professionally and personally.

Joining Wendy's means becoming part of a vibrant and supportive culture where employees are empowered and valued. Wendy's advocates a people-first philosophy where inclusivity and diversity are embraced, reflecting the broad spectrum of customers it serves. Through innovative operational methods and a team-oriented atmosphere, Wendy's maintains high standards of quality, service, and cleanliness, which are integral components of its brand promise. With competitive compensation packages that often include medical benefits, uniforms, meal discounts, and more, Wendy's ensures it supports its employees' well-being and success comprehensively.

The General Manager role at Wendy's is pivotal to maintaining the company's standards and culture. This leadership position is responsible for directing all restaurant operations, including managing and motivating a diverse team of Assistant Managers, Shift Members, and team members. The ideal candidate is a born leader and confident decision-maker with ample experience in guest service, employee management, business and financial oversight, and team motivation. Exceptional communication skills, both verbal and written, are essential to effectively drive the team toward achieving company goals.

As a General Manager, the individual will play a significant role in shaping a positive work environment where employees are encouraged to develop their skills and where customer satisfaction is paramount. They will oversee the implementation of safety and quality standards, manage food and labor costs efficiently, and ensure that all company policies and procedures are executed meticulously. The position demands a hands-on leader who can anticipate challenges and apply corrective actions proactively to maintain operational excellence.

This role is not just about managing daily operations but about embodying the company’s values and inspiring others to do the same. The General Manager will actively participate in recruitment, training, and retention of team members, maximizing employee engagement and fostering a culture of respect and fun. By collaborating with the leadership team, the General Manager will also work towards meeting and exceeding sales goals, contributing to the overall success of the restaurant.

For those seeking a dynamic career in a fast-paced environment with plenty of opportunities for growth and advancement, Wendy's offers the perfect setting where dedication and leadership are rewarded. If you are passionate about leading a team to deliver excellent customer experiences and want to be part of a famous brand known for its commitment to quality and service, the General Manager position at Wendy's might be the ideal career move for you.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in restaurant management or related field
  • Knowledge of food safety regulations
  • Ability to work flexible hours including weekends and holidays
  • Strong organizational and multitasking skills
  • Ability to lead a diverse team effectively
  • Commitment to providing excellent customer service

Job Qualifications

  • Experience in guest and customer service
  • Experience in employee management
  • Experience in business and financial management
  • Strong leadership and team motivation skills
  • Excellent communication skills both written and verbal
  • Ability to train and develop team members
  • Proven decision-making abilities

Job Duties

  • Train, monitor, and reinforce food safety procedures
  • Work with the leadership team to meet sales goals
  • Manage food and labor costs
  • Execute company policies and procedures
  • Monitor food inventory levels and order product when necessary
  • Manage and maintain safe working conditions
  • Manage crew member employees in a manner that maximizes crew retention
  • Interview and hire team members
  • Provide proper training for team members
  • Anticipate and identify problems and initiate appropriate corrective action
  • Maintain fast, accurate service, provide excellent customer service, and meet and/or exceed both company and customer expectations
  • Ensure continual improvement of quality, service, and cleanliness
  • Maximize store sales goals versus budget, including participation in marketing programs

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef