General Manager

South Fulton, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee assistance program

Retirement benefits

Disability insurance

Life insurance

Job Description

MV Transportation is a leading provider of innovative transportation services across the United States. Specializing in public transit solutions including fixed route and paratransit services, MV Transportation partners with public agencies to improve mobility and ensure reliable, accessible, and efficient transportation for communities. With a strong commitment to customer satisfaction, safety, and operational excellence, MV Transportation serves millions of passengers annually by leveraging advanced technology, professional management, and a dedicated workforce. As a company that values diversity and equal opportunity, MV Transportation fosters an inclusive culture where employees can thrive and grow professionally while making a positive impact on the communities they serve.

The General Manager position at MV Transportation offers a unique and challenging leadership opportunity for experienced professionals in public transit management. This role demands a dynamic individual who can provide strong operational leadership and strategic direction to an assigned location, ensuring the achievement of all business objectives in compliance with contractual, regulatory, and company standards. The General Manager will oversee daily transit operations, including workforce management, customer service, fleet maintenance, safety programs, and financial performance. This position requires an individual with a comprehensive understanding of transit operations, labor relations, regulatory compliance, and contract management. The General Manager will also act as a primary liaison between MV Transportation and contracting agencies, maintaining positive relationships while striving to exceed expectations. This is a full-time leadership role that involves significant hands-on involvement, strategic planning, and team development to optimize service delivery and operational efficiency at the designated location.

Job Requirements

College degree or equivalent business management experience
Management experience required
Experience with public transit, including fixed route and paratransit
Minimum of five (5) years of relevant supervisory and managerial experience in public transit transportation
Experience with fleet management including fixed route and paratransit operations
Labor/union(s) negotiations/expenses expertise
Full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance
Proficiency in MS Office
Strong analytical skills
Strong written and verbal communication skills
High degree of multi-tasking skills

Job Qualifications

College degree or equivalent business management experience
Management experience required
Experience with public transit, including fixed route and paratransit
Must have a minimum of five (5) years of relevant supervisory and managerial experience in public transit transportation
Experience with fleet management that include fixed route and paratransit operations
Must have labor/union(s) negotiations/expenses expertise
Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance
MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills
Additional duties/responsibilities based upon individual contract requirements

Job Duties

Ensuring all performance goals are met
Effective operations design, scheduling, and management
Maintaining an adequate and competently staffed organization
Complete and accurate data collection, compilation, analysis, and reporting as required by law and the contract
Compliance with FTA and other federal, state, and local regulatory requirements
Professional response to comments and concerns of passengers and the general public
Effective response to specific requests for other assistance as the need arises
Attending public meetings at the county's request
Maintaining a positive employee morale to ensure good working conditions
Effectively manage customer relations through both direct contact and outreach programs
Identify, select, train, and mentor location staff
Effectively and frequently communicate with location staff and support team members
Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements
Oversee safety and training programs, plans, and processes to ensure compliance with company, contract and regulatory requirements
Maintain client contact routinely to meet or exceed expectations
Conduct periodic departmental audits
Daily, weekly, and monthly review of key operational metrics
Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets its financial, safety, and operational expectations
Implement, promote, and adhere to company policies and procedures
Participate in location(s) labor and employee relations activities
Provide insight and information to support location(s) contract renewals
Create and present location(s) annual budget