Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
Life insurance
401(k) plan with employer match
Job Description
Wendy's is a globally recognized fast-food restaurant chain renowned for its quality food offerings, efficient service, and customer satisfaction. With an established presence in numerous communities, Wendy's focuses on delivering exceptional dining experiences to its guests through innovative menu options and a commitment to high operational standards. The company values leadership, teamwork, and growth opportunities within its workforce, fostering an inclusive work environment that drives success at all levels. As an employer, Wendy's offers career advancement prospects, competitive compensation, and comprehensive benefits to support employee well-being and development.
The role of a General Manager at Wendy's is pivotal to the success of the restaurant's daily operations and overall customer experience. As the leader of the restaurant management team, the General Manager provides strategic direction, training, and expert guidance to ensure that every shift meets and exceeds business goals. Reporting to a District Manager, the General Manager is accountable for financial control, staff scheduling, hiring, training, and team development. This position demands a hands-on leader who can manage food safety standards, equipment maintenance, and facility upkeep while fostering a positive work environment that promotes employee growth and guest satisfaction.
The General Manager will oversee comprehensive operational functions such as maintaining strict day-to-day financial controls, managing the recruitment and orientation of new team members, and coaching employees to cultivate a strong, customer-first culture. Ensuring health and safety inspections meet regulatory compliance is also a critical component of the role. This leadership position requires commitment to operational excellence, balancing high-quality customer service with the achievement of sales targets and operational metrics. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and demonstrates a passion for mentoring and developing teams.
Wendy's provides extensive training for General Managers to master the "Wendy’s Way" of leadership and service excellence. The company supports career growth with ample opportunities to rise within the organization or beyond the restaurant level. Compensation includes competitive pay supplemented by monthly bonuses, and employee perks such as meal discounts during work hours and an employee discount program. Additionally, Wendy's offers a robust benefits package including medical, dental, and vision insurance options, short-term and long-term disability insurance, life insurance, and a 401(k) plan with employer match. This comprehensive support ensures that General Managers are well-equipped and motivated to lead successful restaurant teams and deliver superior customer experiences.
The role of a General Manager at Wendy's is pivotal to the success of the restaurant's daily operations and overall customer experience. As the leader of the restaurant management team, the General Manager provides strategic direction, training, and expert guidance to ensure that every shift meets and exceeds business goals. Reporting to a District Manager, the General Manager is accountable for financial control, staff scheduling, hiring, training, and team development. This position demands a hands-on leader who can manage food safety standards, equipment maintenance, and facility upkeep while fostering a positive work environment that promotes employee growth and guest satisfaction.
The General Manager will oversee comprehensive operational functions such as maintaining strict day-to-day financial controls, managing the recruitment and orientation of new team members, and coaching employees to cultivate a strong, customer-first culture. Ensuring health and safety inspections meet regulatory compliance is also a critical component of the role. This leadership position requires commitment to operational excellence, balancing high-quality customer service with the achievement of sales targets and operational metrics. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and demonstrates a passion for mentoring and developing teams.
Wendy's provides extensive training for General Managers to master the "Wendy’s Way" of leadership and service excellence. The company supports career growth with ample opportunities to rise within the organization or beyond the restaurant level. Compensation includes competitive pay supplemented by monthly bonuses, and employee perks such as meal discounts during work hours and an employee discount program. Additionally, Wendy's offers a robust benefits package including medical, dental, and vision insurance options, short-term and long-term disability insurance, life insurance, and a 401(k) plan with employer match. This comprehensive support ensures that General Managers are well-equipped and motivated to lead successful restaurant teams and deliver superior customer experiences.
Job Requirements
- Must be 21 years of age or older
- Must have or be willing to obtain SERV Safe certification by the end of training
- Secure reliable transportation to travel to home store and other locations
- Ability to stand and move for most if not all shift
- Ability to use restaurant equipment such as headset, register, or grill
- Commitment to follow brand standards and guidelines
- Eligible to work in this country and pass a background investigation
Job Qualifications
- Experience in restaurant management or leadership roles
- Strong problem-solving and decision-making skills
- Ability to create a customer-first attitude among staff
- Commitment to teaching and growing team members
- Understanding of food safety procedures and standards
- Proven ability to manage and meet operational and financial goals
- Excellent communication and interpersonal skills
Job Duties
- Maintain day-to-day financial controls
- Create and manage staff schedules
- Interview, hire, train and orientate team
- Oversee coaching, counseling, and developing staff and managing team relations
- Exercise proper food handling, equipment maintenance and facility management
- Ensure health and safety inspections and standards are met
- Lead the management team to achieve employee, customer, sales, and operational goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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