General Manager

Urban Air Adventure Park is a leading indoor adventure park brand that has revolutionized the family entertainment industry with its innovative attractions and engaging experiences. Founded and headquartered in Dallas, Texas, Urban Air has established itself as the largest operator of adventure parks worldwide, setting industry standards for fun and excitement. With a strong commitment to creating enjoyable environments that inspire kids to have fun and aim higher, the company focuses on delivering safe, immersive activities that challenge boundaries and encourage children and families to explore new adventures. Urban Air Gilroy, located in California, continues this tradition by providing a dynamic venue where guests can enjoy a variety of thrilling attractions in a clean, secure, and welcoming environment. The company values diversity, professionalism, and a positive culture where employees can grow both personally and professionally. Urban Air Gilroy is committed to being an equal opportunity employer and fostering community partnerships to enrich the local area.

The General Manager role at Urban Air Gilroy is pivotal in steering the overall success and operations of the park. This full-time leadership position requires a dedicated professional who can inspire the team, maintain high operational standards, and uphold the fun culture that defines Urban Air. Key responsibilities include overseeing pre-opening activities to ensure a seamless launch, which entails coordinating construction completion, vendor readiness, and staffing of 60-80 plus team members. The General Manager will lead employee hiring, training, and development efforts, ensuring all staff embody Urban Air’s values of customer service excellence and safety. They will establish and maintain operational efficiencies across all departments such as entertainment, food and beverage, attractions, and property management while controlling costs and driving revenue through effective financial management.

A significant part of the role involves fostering a positive and productive work environment, mentoring managers and frontline staff, and driving employee recognition programs to boost morale. The General Manager is responsible for maintaining a safe, clean, and secure park atmosphere to protect guests and staff, while also tactfully managing labor budgets and inventory controls. Collaborating with franchise owners and corporate teams, this leadership position supports marketing initiatives, community outreach, and local sales efforts to increase park visibility and bookings.

Ideal candidates bring more than three years of experience in facility operations and management within hospitality sectors such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. They demonstrate strong communication skills, strategic thinking, adaptability, and a passion for leading diverse teams. The General Manager must consistently model professionalism, sound judgment, and enthusiasm, fostering a culture where young staff members—many experiencing their first job—can thrive and develop valuable career skills. This role offers a unique opportunity to shape a community-focused entertainment venue while enhancing operational performance and guest satisfaction at an industry-leading adventure park.