Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $90,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Health Insurance
Paid Time Off
Paid training
Paid vacation
Complimentary shift meals
Free bowling and games
Job Description
WesCo Brew & Bowl is a dynamic and energetic entertainment destination located in West Columbia's Cayce Crossing. Spanning a vast 44,000 square feet, this venue masterfully blends great food, craft drinks, and nonstop entertainment under one roof. Featuring a full-service restaurant, two lively bars, and a wide variety of exciting attractions, WesCo Brew & Bowl offers guests an experience like no other in the region. Attractions include augmented reality bowling, interactive darts, a virtual reality arena, a vibrant arcade, a billiards lounge, and an outdoor patio equipped with fire pits and lawn games. This multi-faceted venue caters to all occasions, whether it be casual nights out, large-scale events, or game-day watch parties broadcast over 50 plus TVs. WesCo Brew & Bowl is designed to create an exciting atmosphere that guests eagerly return to for both entertainment and socializing.
The company prides itself on being more than just a venue; it is a fast-paced, guest-focused environment where energy and enthusiasm are key to success. The team-centric culture emphasizes growth opportunities and the chance to be part of something vibrant and evolving. Team members are valued and inspired to deliver exceptional service, making this establishment an exciting and rewarding place to work.
The General Manager role at WesCo Brew & Bowl is critical to the smooth operation and overall success of the venue. Tasked with leading a team of nearly 50 employees, the General Manager acts as the heartbeat of the facility, maintaining high energy and driving performance forward. This position requires someone who thrives in a fast-paced entertainment and hospitality environment, with a passion for motivating others to perform at their best while fostering an enjoyable workplace. The General Manager will oversee day-to-day operations, ensuring compliance with operating and quality standards, while also setting the course for long-term growth and profitability.
This leadership role includes responsibility for improving sales, profitability, and business performance year over year. The General Manager will enforce guest relations and recovery programs to maintain exceptional service standards, and utilize cost control tools effectively. Key operational tasks include creating and approving weekly sales projections and team schedules, managing the hiring, training, and performance evaluation cycle for all team members, and ensuring a harassment-free and safe work environment. Additionally, this position oversees budgeting and business planning, maintains the physical condition of the facility and equipment, and collaborates closely with the Director of Sales and Marketing to support successful promotions and events.
Safety and compliance are paramount in the role, with requirements to oversee food safety programs, material safety data sheets posting, and alcohol awareness compliance. The General Manager will also manage security concerns, progressive discipline processes, and team member benefits administration. This demanding yet rewarding full-time position offers a competitive annual salary range from $80,000 to $90,000, complemented by valuable benefits including health insurance, paid time off, and employee discounts. WesCo Brew & Bowl presents an exceptional career opportunity for an experienced and driven operations leader who is ready to take charge of a premier entertainment destination and help shape its continued success.
The company prides itself on being more than just a venue; it is a fast-paced, guest-focused environment where energy and enthusiasm are key to success. The team-centric culture emphasizes growth opportunities and the chance to be part of something vibrant and evolving. Team members are valued and inspired to deliver exceptional service, making this establishment an exciting and rewarding place to work.
The General Manager role at WesCo Brew & Bowl is critical to the smooth operation and overall success of the venue. Tasked with leading a team of nearly 50 employees, the General Manager acts as the heartbeat of the facility, maintaining high energy and driving performance forward. This position requires someone who thrives in a fast-paced entertainment and hospitality environment, with a passion for motivating others to perform at their best while fostering an enjoyable workplace. The General Manager will oversee day-to-day operations, ensuring compliance with operating and quality standards, while also setting the course for long-term growth and profitability.
This leadership role includes responsibility for improving sales, profitability, and business performance year over year. The General Manager will enforce guest relations and recovery programs to maintain exceptional service standards, and utilize cost control tools effectively. Key operational tasks include creating and approving weekly sales projections and team schedules, managing the hiring, training, and performance evaluation cycle for all team members, and ensuring a harassment-free and safe work environment. Additionally, this position oversees budgeting and business planning, maintains the physical condition of the facility and equipment, and collaborates closely with the Director of Sales and Marketing to support successful promotions and events.
Safety and compliance are paramount in the role, with requirements to oversee food safety programs, material safety data sheets posting, and alcohol awareness compliance. The General Manager will also manage security concerns, progressive discipline processes, and team member benefits administration. This demanding yet rewarding full-time position offers a competitive annual salary range from $80,000 to $90,000, complemented by valuable benefits including health insurance, paid time off, and employee discounts. WesCo Brew & Bowl presents an exceptional career opportunity for an experienced and driven operations leader who is ready to take charge of a premier entertainment destination and help shape its continued success.
Job Requirements
- Must be available to work all shifts including nights, weekends, and holidays
- must be able and willing to stand or walk for up to 10-hour shifts
- must be able to speak, read and comprehend English
- lift/carry up to 50 lbs
- reliable transportation
- successful completion of background check
Job Qualifications
- Minimum of 3 years proven experience in restaurant/entertainment management as a general manager or director-level
- bowling management experience preferred
- experience in a high-volume setting
- results driven individual with a demonstrated record of prior success
- excellent interpersonal skills with guests and team members
- strong leadership qualities
- excellent communication skills
- highly organized and strong work ethic
Job Duties
- Improving the sales, profitability, and performance of the business year over year
- compliance with all operating and quality standards
- ensures guest relations and recovery program
- compliance with all operating and cost control tools
- creates/approves all weekly sales projections and team member schedules
- maintaining the team member development cycle: hiring of quality staff, ensuring effective training, testing, and certification of team members with timely and thorough team member performance appraisals
- ensuring a harassment-free work environment
- providing a safe and confidential reporting process
- overseeing an effective and legal progressive discipline program
- ensuring that team member benefits are properly administered
- spearheading annual budgeting of capital expenditures and business planning process
- maintaining the physical and equipment in a like-new condition
- maintaining effective communication with the Director of Sales and Marketing (DOSM) to ensure successful events/promotions
- operating of the facility and addressing safety/security concerns as necessary
- serve safe food program compliance
- posting of material safety data sheets (MSDS)
- administer and ensure compliance with Alcohol Awareness Program
- oversees daily operations of the venue
- development of management staff through delegation, training, and follow-up
- facilitates management meetings and ensures transitional meetings are completed and ensures labor goals for each shift
- proactively manages all activities that affect the revenue, COGS, and guest experience
- ensures the Daily Nonnegotiable tasks are being completed consistently and correctly
- manages all line items above EBITDAR on the P&L and ensures compliance with all cost control systems
- oversees team member recruitment, hiring, development, training, accountability, and progressive discipline and discharge
- ensures problem resolution and implementation of corrective actions
- leads guest recovery program
- assists on the floor when and where necessary to ensure a positive Guest experience
- interacts with Guests and ensures Guest exceptional service standards are met
- maintains a harassment-free work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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