Pizza Hut logo

General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Paid holidays

Job Description

Tasty Hut, LLC is a reputable food service company that operates Pizza Hut restaurants, focusing on delivering high-quality food and excellent customer service experiences. As a recognized leader in the quick-service restaurant industry, Tasty Hut, LLC prides itself on its commitment to quality, innovation, and community engagement. The company emphasizes a vibrant workplace culture with core values that promote teamwork, integrity, and personal growth among its employees. Operating under the well-known Pizza Hut brand, the company ensures that every customer visit reflects the beloved traditions and standards associated with this global franchise.

The role of a Pizza Hut Restaurant General Manager (RGM) with Tasty Hut, LLC is pivotal in driving the financial and operational success of the restaurant. Reporting directly to the District Manager, the RGM is responsible for overseeing all aspects of the restaurant’s performance by empowering and engaging the team to achieve daily growth and success. This leadership position demands a dynamic and entrepreneurial mindset combined with a passion for delivering exceptional customer service and fostering a positive work environment. The general manager is the face of the restaurant and plays an essential role in creating a culture that aligns with the company’s core values, ensuring operational excellence, and maintaining the highest standards of food quality, safety, and service.

Key responsibilities include managing the entire store operations, from hiring and training shift leaders and team members to maintaining inventory and scheduling processes. The RGM must uphold Pizza Hut’s service principles, which emphasize quick delivery, quality food, and friendly service. This position also involves financial oversight such as managing the restaurant’s profit and loss statements and executing strategies to improve operational and financial performance. The manager will collaborate with marketing and compliance teams to grow sales and engage with the local community effectively.

Moreover, the Restaurant General Manager is tasked with creating a team that consistently achieves high customer satisfaction ratings. This involves not only ensuring compliance with brand standards and health and safety regulations but also developing the career paths of team members through effective performance management. The role requires hands-on use of Pizza Hut’s proprietary tools and training materials to maintain an informed and skilled workforce. In addition to operational duties, the RGM is responsible for maintaining vendor relationships, managing the restaurant calendar, and executing all company initiatives and policies.

Candidates for this role should bring a combination of leadership experience, customer service dedication, and operational expertise. Reliability, excellent communication skills, and adherence to scheduling requirements during peak hours are essential. The position also requires certifications such as ServSafe, a valid driver’s license, and insurance to ensure safe operations. Overall, this role offers an excellent opportunity for individuals aiming to grow their career in the restaurant industry while contributing to a renowned brand’s success.

Job Requirements

  • Be a customer maniac
  • ServSafe certified
  • completion of Lead On! Shift Leader MSM Course 10
  • proficiency in Microsoft Office
  • completion of Lead On! General Manager training
  • reliable transportation
  • valid driver's license and car insurance
  • adherence to GM schedule requirements (peak hours)
  • motor vehicle record check

Job Qualifications

  • Proficient at Microsoft Office
  • ServSafe certified
  • completed Lead On! shift leader MSM course 10
  • completed Lead On! General Manager training
  • reliable transportation
  • valid driver's license and car insurance
  • ability to communicate effectively and provide feedback
  • experience in managing a team
  • knowledge of restaurant operations

Job Duties

  • Oversee all staff and operations in your restaurant with an entrepreneurial mindset
  • hire, train, build a bench of shift leaders and team members in restaurant
  • own and promote positive restaurant culture and employee experience
  • maintain excellent customer service standards
  • enforce and follow Pizza Hut service principals
  • responsible for oversight and execution of all store inventory, forecasting, scheduling processes
  • ensure all teams members have the tools and knowledge necessary for success
  • partner with Field Marketing Manager and Director of Field Compliance to grow sales and partner with community
  • develop a store team that has high customer satisfaction results
  • ensure restaurant meets/exceeds all Tasty Hut, LLC and Pizza Hut brand standards and processes
  • work with District Manager to keep facility up to standard and in good repair
  • responsible for restaurant P&L management
  • evaluate and improve operational and financial performance of restaurant
  • communicate company initiatives and programs to restaurant teams
  • own the career development and performance management process for restaurant team
  • use expert knowledge and utilization of Pizza Hut provided tools
  • executes all Pizza Hut provided training material and courses
  • comply with all laws and regulations
  • ensure a safe work environment is provided in restaurant
  • maintain a clean, organized restaurant that meets all health and safety regulations
  • demonstrate trade area knowledge
  • manage and maintain positive vendor relationships
  • brand steward for Pizza Hut brand
  • maintain restaurant calendar
  • manage and adhere to Tasty Hut, LLC handbook and policies
  • effectively communicate and execute company initiatives by managing performance of restaurant team
  • maintain professional image and highly ethical conduct
  • exhibit Tasty Hut, LLC core values and work daily to fulfill mission and vision
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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