Dunkin' logo

General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,000.00 - $55,000.00
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Work Schedule

Standard Hours
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Benefits

Competitive wages
Team-oriented environment
Potential for growth

Job Description

Dunkin' is a globally recognized leader in the baked goods and coffee industry, with its origins dating back to 1950 when Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Since then, Dunkin' has evolved into the world's leading baked goods and coffee chain, proudly serving over 3 million customers each day. Known for its wide variety of offerings, Dunkin' features 52 varieties of donuts alongside an extensive menu of coffee beverages, bagels, breakfast sandwiches, and other baked goods. Having licensed its first franchise in 1955, Dunkin' continues to expand its footprint with franchisees around the globe who embody the brand's commitment to quality products and exceptional customer service.

Our franchise is a locally owned and operated Dunkin' establishment that operates in a fast-paced, high-energy environment. We pride ourselves on creating an inclusive and team-oriented workplace where employees are valued just as much as our customers. We believe that our success is driven by the dedication and enthusiasm of our staff, and that the growth of our team members is essential to our continued excellence and expansion. With a culture built around collaboration, innovation, and accountability, our franchise offers plenty of opportunities for career development and leadership roles for those who demonstrate commitment and grit.

The Restaurant Manager position at our Dunkin' franchise is pivotal in maintaining the high standards of customer service and operational efficiency that our brand is known for. This role requires a passionate, results-oriented leader who can inspire and develop a motivated team to deliver outstanding service to our loyal customers. The ideal candidate will be a natural problem solver with the ability to anticipate and resolve issues before they arise, ensuring smooth operations on a daily basis.

As a Restaurant Manager, you will be responsible for upholding our brand standards, managing store operations, and ensuring that all team members perform at their best. You will lead by example, demonstrating strong leadership and communication skills while fostering a positive and productive work environment. The role demands the capability to give clear and precise directions consistently, manage customer interactions with professionalism, and uphold safety and quality standards.

By joining our team, you become part of a rich legacy that started over 70 years ago, with a company deeply rooted in community values and a passion for making a difference in the daily lives of our customers. While each franchise operates independently, you can expect a supportive environment that values your growth and provides competitive wages in exchange for your dedication. Join us today and be part of a thriving, energetic, and customer-focused team dedicated to excellence in food service and teamwork.

Job Requirements

  • Arrives on time
  • great with guests
  • can foresee problems before they occur
  • a leader and role model for employees
  • previous managerial experience strongly preferred
  • previous fast food or quick service restaurant experience required
  • top-notch customer service skills
  • strong verbal and written communication skills
  • excellent leadership skills
  • must submit to a background check

Job Qualifications

  • Previous managerial experience strongly preferred
  • experience in fast food or quick service restaurants required
  • top-notch customer service skills
  • strong verbal and written communication skills
  • excellent leadership skills
  • ability to build and motivate a team
  • problem-solving skills

Job Duties

  • Maintain a customer service focus
  • lead and develop a great team
  • provide clear and precise directions consistently
  • anticipate and solve operational problems
  • uphold brand standards and store operations
  • manage customer interactions professionally
  • ensure safety and quality compliance

Job Criteria

Experience

Mid Level (3-7 years)


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