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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded and headquartered in Dallas, Texas, Urban Air has revolutionized the family entertainment industry by pioneering the adventure park concept, setting new standards for engaging and exciting indoor recreation. As the largest adventure park operator in the world, Urban Air is committed to providing safe, innovative, and fun experiences for children and families. Their parks offer a wide variety of attractions, from trampolines and climbing walls to obstacle courses and interactive games, all designed to encourage physical activity, creativity, and social bonding in... Show More
Job Requirements
- Minimum of 3 years of experience in facility operations and management
- hospitality industry experience required
- ability to motivate and lead a diverse team
- strong communication and interpersonal skills
- proficiency in Microsoft Office
- professional grooming and conduct
- flexible and adaptable to change
- capability to maintain high standards of professionalism
- ability to manage financial aspects including budgeting and inventory control
- willingness to build strong community relationships
- commitment to delivering exceptional guest experiences
- ability to analyze and act on financial reports
- knowledge of employee training and development
- valid certifications preferred such as ServSafe
- ability to uphold safety and operational standards
Job Qualifications
- Ability to enthusiastically interact with others
- strong character with good judgment in decision-making
- experience in hospitality including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- 3+ years of facility operations and management experience
- demonstrated ability to develop team members
- proven track record of achieving financial results
- professional, energetic, self-motivated with positive attitude
- intermediate computer skills including Microsoft Office
- professional grooming and conduct
- adaptable and flexible with enthusiasm for business
- strong communication skills both written and verbal
- ability to build relationships with employees, management, and vendors
- ability to maintain professionalism internally and externally
- visionary leadership ability
- flexible approach to business and team needs
- accountable for personal standards of conduct
- appreciation of diversity
- innovative and strategic thinker
- food service management experience preferred
- ServSafe Certification preferred
Job Duties
- Hire, train, and mentor staff to develop skills
- cultivate a team environment providing exceptional customer service
- implement and execute staff training programs
- assist in selecting and developing area leads and certified trainers
- lead and motivate managerial staff leveraging individual strengths
- execute employee recognition and incentive programs
- maintain community partnerships and presence
- maintain a safe, clean, and secure environment for guests and staff
- oversee all operational aspects including entertainment, food, beverage, attractions, and property
- ensure adherence to operating standards and continuous operational improvement
- direct management team to ensure high-level staff performance
- promote positive employee relations and high staff morale
- hold managers accountable for departmental goals
- monitor online reviews to improve guest experience
- execute company marketing strategies to drive sales
- manage inventory control and fiscal responsibility
- ensure appropriate staffing levels and labor budget compliance
- analyze financial reports and develop strategies to meet or exceed budgets
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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