Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid holidays
Job Description
Papa John's is a prominent pizza restaurant chain known for delivering high-quality products and exceptional customer service. Established as a leading brand in the quick-service restaurant industry, Papa John's has built a reputation for its commitment to quality ingredients, innovative offerings, and a strong customer-centric approach. The company operates numerous locations worldwide, each dedicated to providing an enjoyable dining experience through freshly prepared pizzas and prompt service. Papa John's stands out for its focus on maintaining high standards across every aspect of restaurant operations, from quality control to customer engagement and team development.
The role of Restaurant Manager at Papa John's is a vital position responsible for managing and assuming full responsibility for all functions of a restaurant. This position ensures that both high-quality products and superior customer service are consistently delivered to promote customer satisfaction and ensure restaurant profitability. As a self-sufficient leader, the Restaurant Manager makes quality decisions, instills pride, and fosters accountability among team members. This role requires thorough management of operations, including adhering to and executing all company policies, procedures, programs, and systems. Furthermore, the manager ensures compliance with all relevant federal, state, and local laws and ethical business practices.
The Restaurant Manager drives restaurant success by building a system of quality among team members, guaranteeing that every product delivered reflects Papa John's high standards and customer expectations. They actively recruit, train, and develop customer-focused staff to build a motivated, efficient team that promotes teamwork, energy, and a positive work environment. Part of the managerial duties also involves managing sales and profit goals by controlling food, labor, and other costs while creatively engaging the local community to increase restaurant sales.
This position requires handling administrative and cash management functions, overseeing inventory through computerized systems to match sales demands, and ensuring the proper maintenance and cleanliness of the facility and equipment. Restaurant Managers must be adaptable and demonstrate critical thinking, flexibility, initiative, and leadership skills to drive the business forward. They maintain detailed performance reviews and take disciplinary actions when necessary to ensure the consistent delivery of quality service.
To qualify for this role, candidates generally require a high school diploma or GED, a stable employment history, and preferably two years of successful restaurant management or supervisory experience with demonstrated salary progression. Physical demands include standing for prolonged periods, lifting up to 50 pounds or more, and working in varying environmental conditions. Additionally, candidates must be at least 18 years old, possess reliable transportation, and be willing to work flexible hours including nights, weekends, and emergencies. Being bilingual is an asset in certain markets. This role is an exempt, salaried position that demands a proactive, customer-focused leader committed to maintaining Papa John's reputation for excellence.
The role of Restaurant Manager at Papa John's is a vital position responsible for managing and assuming full responsibility for all functions of a restaurant. This position ensures that both high-quality products and superior customer service are consistently delivered to promote customer satisfaction and ensure restaurant profitability. As a self-sufficient leader, the Restaurant Manager makes quality decisions, instills pride, and fosters accountability among team members. This role requires thorough management of operations, including adhering to and executing all company policies, procedures, programs, and systems. Furthermore, the manager ensures compliance with all relevant federal, state, and local laws and ethical business practices.
The Restaurant Manager drives restaurant success by building a system of quality among team members, guaranteeing that every product delivered reflects Papa John's high standards and customer expectations. They actively recruit, train, and develop customer-focused staff to build a motivated, efficient team that promotes teamwork, energy, and a positive work environment. Part of the managerial duties also involves managing sales and profit goals by controlling food, labor, and other costs while creatively engaging the local community to increase restaurant sales.
This position requires handling administrative and cash management functions, overseeing inventory through computerized systems to match sales demands, and ensuring the proper maintenance and cleanliness of the facility and equipment. Restaurant Managers must be adaptable and demonstrate critical thinking, flexibility, initiative, and leadership skills to drive the business forward. They maintain detailed performance reviews and take disciplinary actions when necessary to ensure the consistent delivery of quality service.
To qualify for this role, candidates generally require a high school diploma or GED, a stable employment history, and preferably two years of successful restaurant management or supervisory experience with demonstrated salary progression. Physical demands include standing for prolonged periods, lifting up to 50 pounds or more, and working in varying environmental conditions. Additionally, candidates must be at least 18 years old, possess reliable transportation, and be willing to work flexible hours including nights, weekends, and emergencies. Being bilingual is an asset in certain markets. This role is an exempt, salaried position that demands a proactive, customer-focused leader committed to maintaining Papa John's reputation for excellence.
Job Requirements
- Must be 18 years of age or older
- Must have reliable transportation
- Must be able to work long hours including nights weekends and emergencies
- Ability to manage with no supervision
- Ability to work with phones computers fax machines and copiers
- Exempt salaried position
- Ability to lift and move up to 50 pounds occasionally over 51 pounds
- Ability to perform physical demands including standing walking bending and stooping
- Willingness to work in noisy environments near moving mechanical parts and with potentially hazardous materials
- Ability to adapt to changing priorities and tasks
Job Qualifications
- High school diploma or GED
- Stable employment history
- Two years successful restaurant management preferred or supervision experience with salary progression
- Ability to perform job duties of all positions in the restaurant including pizza delivery
- Experience in cash management
- Basic accounting skills including invoice reconciliation debit and credit review financial statement analysis
- Strong leadership and team development skills
- Effective communication and customer service skills
Job Duties
- Provide quality products to customers by building a system of quality with team members which ensures each delivered product meets standards and reflects customer's order
- Professionally and promptly respond to all customer concerns or issues
- Solicit customer feedback share feedback with team and use feedback to improve restaurant operations and build brand loyalty
- Communicate train and promote quality standards to team members by utilizing all available tools including operations manual and team member handbook
- Actively recruit customer-focused team members maintain adequate staffing levels according to projected sales properly orient and train team members to exceed customer expectations
- Ensure compliance with uniform and appearance standards establish and communicate performance expectations and conduct timely and effective performance reviews
- Document performance issues and take appropriate disciplinary action including termination
- Effectively coach and develop team members to ensure entire team is quality and customer-focused and build an atmosphere of teamwork energy and fun
- Manage sales goals against budget and prior year by providing prompt and friendly customer service and building check averages through team member training on products and sales execution
- Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
- Manage profit goals against budget and prior year
- Ensure food labor and other controllable costs stay within budget and correct deviations from budget by accurately utilizing the profit system
- Develop and implement appropriate plans to resolve unfavorable trends and enhance profits
- Execute administrative and cash management duties
- Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss
- Manage company's assets by ensuring the restaurant is clean fully equipped and all equipment operates properly
- Ensure restaurant meets safety and security standards at all times
- Oversee preventative maintenance and repairs when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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