General Manager

Quincy, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $49,800.00 - $74,400.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

employee recognition programs

Job Description

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded and headquartered in Dallas, Texas, Urban Air has pioneered the adventure park concept, positioning itself as the largest operator in the industry worldwide. The company prides itself on creating a fun, safe, and stimulating environment where guests, especially kids, can have fun, aim higher, and achieve things they never thought possible. With a commitment to exceptional customer service and innovation in the family entertainment sector, Urban Air Adventure Parks has become synonymous with memorable experiences, family enjoyment, and community connection.

Urban Air Brockton, one of the brand's vital locations, is currently seeking a dynamic General Manager to provide leadership, vision, and direction across all operational aspects of the park. This role is critical for driving the success of the location by motivating staff, instilling accountability, and ensuring optimal results while preserving the company’s fun and energetic culture. The General Manager will oversee responsibilities spanning people management, operational excellence, and financial performance. This includes hiring, mentoring, and developing staff to promote a team-oriented atmosphere that delivers exceptional customer service.

The General Manager manages multiple functions such as entertainment, food and beverage, attractions, and overall property operations, ensuring that all activities align with the company’s financial goals and standards. They are expected to maintain a safe, clean, and secure environment for both guests and staff while continuously improving operational execution through adherence to established standards and detailed oversight.

This leadership role also involves cultivating strong community relations by partnering with local businesses and organizations to elevate the park’s presence. The General Manager must manage the financial health of the park by controlling inventories, monitoring labor budgets, analyzing financial reports, and maximizing opportunities to increase revenue through targeted marketing and business initiatives.

Ideal candidates will have a proven track record in hospitality management, preferably in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. Demonstrated success in facility operations and team development are essential, along with strong communication skills, professionalism, and a positive attitude. The role requires someone who is adaptable and flexible, ready to meet the changing needs of the business and its team members. This position offers the rewarding challenge of leading a vibrant, energetic team that includes many younger employees looking to grow professionally within the organization.

Urban Air Brockton is an equal opportunity employer committed to diversity and inclusion. The General Manager role is a unique opportunity to join a forward-thinking company dedicated to family entertainment and community engagement. If you have the leadership skills to inspire and drive success in a fast-paced, fun environment, this position is perfect for you. Join Urban Air Adventure Parks and be part of a growing company that truly values its staff and guests and strives to deliver unforgettable experiences every day.

Job Requirements

Experience in hospitality required: theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
3+ years of experience in facility operations and management required
Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills
Ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Ability to establish and communicate a vision for the park
Flexible in approach
can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Innovative and strategic thinker

Job Qualifications

Ability to enthusiastically interact with others
Strong character and exercises good judgment in decision-making
Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
3+ years of experience in facility operations and management required
Demonstrated ability in developing team members in areas of responsibility
Demonstrated ability to achieve expected store financial results in areas of responsibility
Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Ability to establish working relationships with all employees, management, and vendors
Ability to maintain and project professionalism, internally and externally, at all times
Ability to establish and communicate a vision for the park
Flexible in approach
can readily adapt to business and team needs and changes
Ability to hold oneself accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Innovative and strategic thinker

Job Duties

Hire, train, and provide mentorship to the staff to further develop their skills
Cultivate a team environment that provides exceptional customer service
Implement and execute all staff training programs
Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
Ensure execution of all employee recognition and incentive programs as documented
Maintain a strong community presence through partnership with community and business organizations
Maintain a safe, clean, and secure environment for all guests and staff
Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Provide direction to the management team and ensure all staff members perform at a consistently high level
Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets