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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $51,900.00 - $77,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee development
performance bonuses
Career advancement opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a distinguished history spanning over 30 years. Managing a portfolio valued at over $15 billion, Highgate operates more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Renowned for its forward-thinking approach, Highgate excels in providing expert guidance throughout the entire property lifecycle, including planning, development, recapitalization, and disposition stages. Their diverse portfolio encompasses bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all characterized by contemporary programming and strong digital expertise. Highgate leverages industry-leading revenue management tools to accurately predict market... Show More
Job Requirements
- Education level of at least associate degree or equivalent experience
- Minimum of 4 to 6 years progressive hotel management experience
- Strong leadership and interpersonal skills
- Excellent communication abilities both verbal and written
- Proficient in multitasking and managing multiple priorities
- Ability to work flexible hours including weekends and holidays
- Commitment to maintaining a warm and service-oriented attitude
- Capability to comply with company policies and safety standards
- Skilled in problem anticipation and resolution
- Ability to analyze financial data and operational reports
- Maintain confidentiality and professionalism
- Willingness to participate in training and development programs
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree with 4 to 5 years related experience
- or a 2-year college degree with 5 to 6 years related experience
- Maintain a warm and friendly demeanor
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to listen, understand, and clarify concerns effectively
- Multitask and prioritize departmental functions to meet deadlines
- Attend all hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance and comply with scheduling needs
- Uphold high personal appearance and grooming standards
- Comply with Highgate standards and safety regulations
- Effectively handle and solve problems
- Ability to understand and analyze complex information and data
- Maintain confidentiality of sensitive information
Job Duties
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including training sessions presented by managers and self
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with all department managers and supervisors
- Ensure department heads maintain budgeted productivity and standard accounting procedures
- Develop managers for future advancement through competency and corporate sponsored training
- Collaborate with Director of Sales for daily HHBR meetings focusing on prospecting and sales results
- Participate in hotel sales efforts including client meetings and hosting events
- Ensure compliance with Highgate Hotel policies and procedures
- Oversee budget process as required
- Conduct regular room inspections with housekeeping and engineering departments
- Manage daily invoice processing and ensure timely financial reporting to Corporate Office
- Maintain cleanliness and maintenance of property through inspections and preventive programs
- Ensure employees are attentive, courteous, and efficient in guest and internal interactions
- Forecast monthly financial position with revenue and expense analysis
- Lead interviews and hiring processes for management positions
- Conduct performance appraisals and enforce disciplinary measures per company standards
- Motivate and develop management personnel
- Attend and contribute to scheduled meetings and corporate training modules
- Engage with guests during peak times and participate in M.O.D. coverage as scheduled
- Ensure secure handling of hotel safe and conduct monthly audits
- Administer monthly credit meetings and oversee collection policies
- Perform other duties as assigned by Vice President or Regional Director of Operations
- Uphold fair and equitable treatment of all employees
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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