General Manager

Citrus Heights, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $51,900.00 - $77,600.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee development

performance bonuses

Career advancement opportunities

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company with a distinguished history spanning over 30 years. Managing a portfolio valued at over $15 billion, Highgate operates more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Renowned for its forward-thinking approach, Highgate excels in providing expert guidance throughout the entire property lifecycle, including planning, development, recapitalization, and disposition stages. Their diverse portfolio encompasses bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all characterized by contemporary programming and strong digital expertise. Highgate leverages industry-leading revenue management tools to accurately predict market trends and maximize asset value, positioning itself as a trusted partner for leading ownership groups and major hotel brands globally. The company’s executive team comprises seasoned hospitality leaders and boasts corporate offices worldwide, ensuring efficient operations and success across their extensive network.

The role of the General Manager at Highgate Hotels is a critical leadership position within the Select Service Division, demanding a strong focus on hotel profitability through strategic revenue generation, meticulous cost control, and unwavering guest satisfaction. This role entails developing and managing a dynamic team while upholding the hotel’s integrity and operational excellence. The General Manager is responsible for conducting daily inspections across operating departments, facilitating weekly staff meetings and training sessions, and ensuring adherence to financial targets by closely monitoring budgets and productivity levels. Collaborative efforts with the Director of Sales are essential, particularly in driving sales initiatives, managing key accounts, and actively engaging with clients. This position requires a hands-on approach to maintaining high standards in guest service and facility upkeep, as well as overseeing employee development through competency and corporate training programs. Additional responsibilities include managing financial reporting, budget processes, hiring and performance appraisals, employee counseling, disciplinary actions, and fostering a positive team-oriented environment. The General Manager plays a pivotal role in maintaining compliance with Highgate’s policies and standards, promoting a culture of excellence and accountability. This position is full-time and based at the Highgate property located at 1910 Taylor Road, Roseville, CA 95661. The compensation is structured on a yearly basis, reflective of the extensive responsibilities and expertise required to drive the ongoing success of the hotel within the competitive hospitality industry.

Job Requirements

Education level of at least associate degree or equivalent experience
Minimum of 4 to 6 years progressive hotel management experience
Strong leadership and interpersonal skills
Excellent communication abilities both verbal and written
Proficient in multitasking and managing multiple priorities
Ability to work flexible hours including weekends and holidays
Commitment to maintaining a warm and service-oriented attitude
Capability to comply with company policies and safety standards
Skilled in problem anticipation and resolution
Ability to analyze financial data and operational reports
Maintain confidentiality and professionalism
Willingness to participate in training and development programs

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree with 4 to 5 years related experience
or a 2-year college degree with 5 to 6 years related experience
Maintain a warm and friendly demeanor
Effective verbal and written communication skills with all levels of employees and guests
Ability to listen, understand, and clarify concerns effectively
Multitask and prioritize departmental functions to meet deadlines
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance and comply with scheduling needs
Uphold high personal appearance and grooming standards
Comply with Highgate standards and safety regulations
Effectively handle and solve problems
Ability to understand and analyze complex information and data
Maintain confidentiality of sensitive information

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including training sessions presented by managers and self
Meet all financial review dates and corporate directed programs in a timely fashion
Hold monthly financial reviews with all department managers and supervisors
Ensure department heads maintain budgeted productivity and standard accounting procedures
Develop managers for future advancement through competency and corporate sponsored training
Collaborate with Director of Sales for daily HHBR meetings focusing on prospecting and sales results
Participate in hotel sales efforts including client meetings and hosting events
Ensure compliance with Highgate Hotel policies and procedures
Oversee budget process as required
Conduct regular room inspections with housekeeping and engineering departments
Manage daily invoice processing and ensure timely financial reporting to Corporate Office
Maintain cleanliness and maintenance of property through inspections and preventive programs
Ensure employees are attentive, courteous, and efficient in guest and internal interactions
Forecast monthly financial position with revenue and expense analysis
Lead interviews and hiring processes for management positions
Conduct performance appraisals and enforce disciplinary measures per company standards
Motivate and develop management personnel
Attend and contribute to scheduled meetings and corporate training modules
Engage with guests during peak times and participate in M.O.D. coverage as scheduled
Ensure secure handling of hotel safe and conduct monthly audits
Administer monthly credit meetings and oversee collection policies
Perform other duties as assigned by Vice President or Regional Director of Operations
Uphold fair and equitable treatment of all employees