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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $51,300.00 - $76,600.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
sick days
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States, rapidly expanding its footprint across the hospitality sector. With a uniquely diverse portfolio that includes full-service and focused hotels, Sonesta manages owned, franchised, and managed properties in major cities throughout the country. Beyond the impressive scale, Sonesta places a strong emphasis on the human side of hospitality, striving to create experiences that not only meet but exceed guest expectations. They blend quality service with passionate, loyal teams who are driven to connect authentically with every guest. Having a significant presence across over 1,000 properties in eight... Show More
Job Requirements
- Bachelor's degree preferred
- Three years or more in a general management or senior hotel leadership role preferred
- Fluent in English
- Strong communication skills
- Mathematical competency
- Problem-solving and organizational skills
- Ability to prioritize work
- Proficiency in Microsoft Office and Opera systems
- Willingness to travel and stand frequently
- Ability to lift up to 50 pounds
- Will work mornings, evenings, weekends, and holidays as needed
- Exposure to commercial cleaning chemicals
- Experience with union and labor agreements preferred
Job Qualifications
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Three years as a General Manager, Director of Operations, or Director of Sales and Marketing in full-service hotels preferred
- Professional verbal and written communication skills
- Mathematical skills including budgeting and profit/loss concepts
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
- Experience with union and collective bargaining agreements preferred
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients
- Manage the direct sales activities of the hotel partnering with the Regional Sales Director and Global Sales Office
- Manage the seasonal demand strategy with the hotel’s Regional Revenue Manager focusing on pricing and occupancy
- Sell hotel rooms through direct client contact regularly
- Establish and implement service recovery guidelines ensuring complete guest satisfaction
- Manage front office, housekeeping, and food and beverage operations through direct supervision
- Oversee the physical maintenance and appearance of the hotel and manage the annual capital and operations budget
- Attend social events representing hotel management and prospecting sales leads
- Lead budget development and monitor financial variances with the Director of Finance
- Ensure proper financial processes, human resources programs, IT systems, and procurement practices are in place and compliant
- Enforce hotel standards, policies, procedures, and regulatory compliance
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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