Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid sick leave
Career Development
Job Description
Dunkin' is a globally recognized restaurant brand specializing in coffee, baked goods, and quick-service meals. With a vast network of franchise locations, Dunkin' emphasizes delivering consistent, high-quality customer experiences, operational excellence, and community engagement. As a leading player in the food and beverage industry, Dunkin' focuses on innovation, teamwork, and franchisee support to drive business success and customer satisfaction across its diverse markets.
The role of Restaurant Manager at Dunkin' is essential for the successful operation of a single restaurant location. This position requires a dynamic leader equipped to provide strong, positive leadership to a diverse team, ensuring an excellent and friendly guest experience promotes operational excellence, and supports the growth of the restaurant's topline sales. The Restaurant Manager is responsible for overseeing all aspects of the restaurant's daily operations in compliance with Dunkin's standards, franchise policies, and applicable legal requirements. This includes managing staffing, training, cash management, inventory control, and adherence to health and safety regulations. The manager plays a pivotal role in creating a guest-focused culture, fostering teamwork, and maintaining brand standards to maximize profitability and customer satisfaction. The position demands a hands-on approach with the capability to perform the duties of various team members when necessary, leading by example with professionalism and strong work ethics.
In this leadership capacity, the Restaurant Manager will recruit, hire, and train staff, including shift leaders, bakers, and support team members. They will implement ongoing training programs to enhance team skills, cultivate a positive working environment, and resolve conflicts effectively. Operationally, the manager oversees opening and closing procedures, cash handling, inventory management, waste reduction, and ensures the restaurant operates within budgetary constraints set by the franchisee. A key responsibility is to monitor customer feedback and reviews, acting swiftly to address any service issues and drive continuous improvement. Additionally, this role involves strategic engagement with the local community to develop partnerships and sponsorships that benefit the restaurant's visibility and brand reputation.
Keeping abreast of industry trends, competitor activities, and customer preferences is vital for identifying opportunities to innovate and improve the restaurant's offerings. The Restaurant Manager serves as the communication conduit between the field operations team, franchisee leadership, and on-site staff, aligning the restaurant's priorities, goals, and results. This position demands strong analytical skills, business acumen, and the ability to motivate and develop a high-performing team under fast-paced, customer-centric conditions.
Candidates considered for this role should possess basic computer skills, competency in financial management, fluency in English or the market's predominant language, and previous leadership experience in retail, restaurant, or hospitality settings is preferred. A college degree is an asset but not mandatory. The work environment requires physical stamina for standing, bending, reaching, and occasional lifting. Dunkin' franchise organizations operate as independent employers, which means employment conditions and decisions are handled at the franchise level. However, the Restaurant Manager plays a crucial role in driving the restaurant's operational success, team cohesion, and customer engagement, contributing significantly to Dunkin's overall brand strength and market presence.
The role of Restaurant Manager at Dunkin' is essential for the successful operation of a single restaurant location. This position requires a dynamic leader equipped to provide strong, positive leadership to a diverse team, ensuring an excellent and friendly guest experience promotes operational excellence, and supports the growth of the restaurant's topline sales. The Restaurant Manager is responsible for overseeing all aspects of the restaurant's daily operations in compliance with Dunkin's standards, franchise policies, and applicable legal requirements. This includes managing staffing, training, cash management, inventory control, and adherence to health and safety regulations. The manager plays a pivotal role in creating a guest-focused culture, fostering teamwork, and maintaining brand standards to maximize profitability and customer satisfaction. The position demands a hands-on approach with the capability to perform the duties of various team members when necessary, leading by example with professionalism and strong work ethics.
In this leadership capacity, the Restaurant Manager will recruit, hire, and train staff, including shift leaders, bakers, and support team members. They will implement ongoing training programs to enhance team skills, cultivate a positive working environment, and resolve conflicts effectively. Operationally, the manager oversees opening and closing procedures, cash handling, inventory management, waste reduction, and ensures the restaurant operates within budgetary constraints set by the franchisee. A key responsibility is to monitor customer feedback and reviews, acting swiftly to address any service issues and drive continuous improvement. Additionally, this role involves strategic engagement with the local community to develop partnerships and sponsorships that benefit the restaurant's visibility and brand reputation.
Keeping abreast of industry trends, competitor activities, and customer preferences is vital for identifying opportunities to innovate and improve the restaurant's offerings. The Restaurant Manager serves as the communication conduit between the field operations team, franchisee leadership, and on-site staff, aligning the restaurant's priorities, goals, and results. This position demands strong analytical skills, business acumen, and the ability to motivate and develop a high-performing team under fast-paced, customer-centric conditions.
Candidates considered for this role should possess basic computer skills, competency in financial management, fluency in English or the market's predominant language, and previous leadership experience in retail, restaurant, or hospitality settings is preferred. A college degree is an asset but not mandatory. The work environment requires physical stamina for standing, bending, reaching, and occasional lifting. Dunkin' franchise organizations operate as independent employers, which means employment conditions and decisions are handled at the franchise level. However, the Restaurant Manager plays a crucial role in driving the restaurant's operational success, team cohesion, and customer engagement, contributing significantly to Dunkin's overall brand strength and market presence.
Job Requirements
- basic computer skills
- fluent in spoken and written english or the predominant language in your market
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
- college degree preferred
Job Qualifications
- strong analytical skills and business acumen
- works well with others in a fun, fast-paced team environment
- on time, demonstrates honesty and a positive attitude
- willingness to learn and embrace change
- ability to train and develop a team including giving positive and constructive feedback
- guest focused
- time management
- ability to manage conflict
- problem solving
- motivating others
Job Duties
- perform all responsibilities of restaurant team members
- recruit, hire, train and supervise restaurant team members including shift leaders, team members, bakers, and other support staff
- foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving conflicts
- implement training programs to enhance team member skills and performance
- lead by example demonstrating a strong work ethic, professionalism, and adherence to company values
- oversee day-to-day operations including opening and closing procedures, cash management, inventory control, and following brand standards and systems
- ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
- create and maintain a guest focused culture in the restaurant
- review guest feedback results and implement action plans to drive improvement
- develop and implement operational strategies to increase efficiency, reduce waste, and enhance productivity
- ensure exceptional customer service by providing a welcoming and friendly atmosphere
- monitor customer feedback and reviews, taking necessary steps to improve service quality
- monitor and control food and labor costs, inventory levels, and waste to maximize profitability
- engage with the local community, build relationships, and explore partnerships or sponsorships
- stay updated with industry trends, technology, competitor activities, and customer preferences to identify new business opportunities
- communicate restaurant priorities, goals and results to restaurant team members
- execute new product roll-outs including training, marketing, and sampling
- complete DCP and other vendor orders to ensure all products are fully stocked
- conduct self-assessments and corresponding action plans for food safety and brand standards
- ensure restaurant budget is met as determined by franchisee
- engage with Dunkin' and Inspire Brands Field Operations team as appropriate
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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