General Manager

Twistee Treat is a vibrant and customer-focused chain specializing in serving delicious ice cream treats with a commitment to exceptional customer service and operational excellence. Known for its fun and friendly environment, Twistee Treat prides itself on creating a memorable experience for guests of all ages. Established as a leader in the quick-serve ice cream market, the company emphasizes high-quality products, cleanliness, and a welcoming atmosphere that keeps customers coming back. Twistee Treat stores are designed to be community hubs where families and friends can enjoy tasty frozen treats, while employees benefit from a positive workplace culture focused on growth and teamwork.\n\nAs a General Manager at Twistee Treat, you play a pivotal role in leading and inspiring your team to achieve the highest standards of friendliness, cleanliness, and financial performance. This full-time position requires a hands-on leader who is dedicated to following the company’s TRED leadership philosophy, which emphasizes Training, Recognition, Education, and Development. As the cornerstone of your store’s success, you will be responsible for maintaining operational standards, managing financial responsibilities such as cash handling, deposits, inventory, purchasing, and payroll validation, and ensuring compliance with labor laws. Your leadership will foster a motivated team that consistently delivers outstanding customer service during peak business hours, typically including weekends and evening shifts. \n\nThe role demands a commitment to a work schedule of 45-50 hours per week, including mandatory weekend and evening shifts. You will be expected to schedule yourself strategically to provide coverage during peak times, ensuring smooth store operations and optimal customer experiences. The General Manager position also requires physical capabilities such as lifting inventory items weighing up to 15-20 pounds and working knowledge of computers for daily business processes. The ability to pass background and credit checks, possess a valid driver’s license, and hold a manager’s Food Safety Certificate is mandatory. Twistee Treat values education and practical experience, with a college degree preferred but not required as a combination of skills and background will be taken into account.\n\nWorking at Twistee Treat offers an opportunity to grow your career in a dynamic and supportive setting where leadership development is a priority. The structured schedule and clear expectations are designed to maintain consistent excellence across all store locations, ensuring every guest receives the best possible experience. If you are a dedicated, energetic leader passionate about customer service and team development, Twistee Treat is looking for you to join their management team and contribute to sustaining their reputation as a beloved community favorite.