General Manager

Frederick, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $49,200.00 - $73,600.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

flexible scheduling

Career development opportunities

Job Description

TGI Fridays is a renowned and iconic restaurant brand recognized globally for its casual dining experience and lively atmosphere. Founded in 1965, it has built a strong reputation for providing outstanding service, delicious food, and a welcoming environment for guests of all ages. As a leading player in the hospitality and restaurant industry, TGI Fridays prides itself on its distinctive Fridays Service Style and commitment to its Credo and Values, aiming to deliver memorable guest experiences across every location. With a focus on creativity, fun, and teamwork, the brand fosters a culture that encourages the development of its team members and the continuous improvement of restaurant operations. TGI Fridays is not only committed to guest satisfaction but also prioritizes leadership, inclusivity, and employee growth, ensuring a positive and vibrant workplace. Its emphasis on innovation and local and national marketing strategies helps in maintaining its position as a leader in casual dining.

The role of General Manager at TGI Fridays centers on leading a team of Restaurant Managers and other team members toward executing excellent guest experiences that result in increased guest counts, sales, and market operating profit (MOP) growth. This full-time management role requires the candidate to manage day-to-day restaurant operations with a focus on guest satisfaction, financial performance, and operational excellence. The General Manager directly supervises 3-6 managers and all front-of-house (FOH) and back-of-house (BOH) hourly team members to ensure that all brand standards, policies, and procedures are followed diligently. Vital responsibilities include managing profit and loss centers, hiring and terminating team members, coaching and developing staff, and running shifts using proven theories like the Bubble Theory and Hamburger Stand Theory to anticipate and meet guest needs.

Additionally, the General Manager plays a critical role in driving sales through local and national marketing initiatives while maintaining a safe, clean, and discrimination-free environment for team members and guests alike. The position demands strong business acumen to manage budgets, financial projections, and payroll accurately and in a timely manner. The General Manager must also conduct performance evaluations, hold managers and team members accountable, and resolve guest service complaints promptly, either in person or by phone. Leadership capabilities include selecting and promoting talent, mentoring and providing ongoing feedback, fostering a culture of engagement, adapting to change, and communicating effectively within the team. Candidates should be adept at problem-solving and making tough decisions while always prioritizing the guest experience to ensure high-level satisfaction and loyalty.

This opportunity offers an hourly wage of up to $15 per hour and is perfect for an experienced restaurant management professional eager to lead a dynamic team in a fast-paced, customer-focused environment. Joining TGI Fridays as a General Manager provides a chance to work for a well-established brand with growth potential, a collaborative culture, and a commitment to excellence in the casual dining industry.

Job Requirements

Must be able to walk and stand during entire shift
Frequent bending and stooping required
Must be able to lift up to 30 lbs
Must be able to read and write English
Must be able to hear well amongst loud background noise

Job Qualifications

4-year college degree preferred
Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities
Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
Must be capable of performing all functions and meeting all qualification standards for all hourly positions
Knowledge of P.O.S. system and the back office systems to fulfill management functions

Job Duties

Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience
directly supervise and support 3-6 Managers and all FOH and BOH hourly Team Members
manages all profit and loss centers
Aligns all behavior with the Credo and Values
Executes on all brand standards through managing and coaching Team Members and Managers
Frequently interacts with Guests to ensure they receive the Fridays Service Style experience
follow up on any issues and complaints they may have to ensure Guest Satisfaction
Follows the Bubble Theory to proactively run a shift and anticipate Guest needs
Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality
oversee implementation of local store marketing and national marketing promotions
Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience
Identifies and develops high potential Team Members and Managers to fill future openings
Provides ongoing and honest feedback, coaching and development to managers and Team Members
Evaluates performance fairly and frequently and holds managers and Team Members accountable to results
Creates a safe, clean and discrimination-free environment for all managers, Team Members and Guests by ensuring all legal and company standards are met
Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests
Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures
Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable)
Approves disciplinary actions pertaining to termination
Validates inventory per company standards
Ensure proper security procedures are in place to protect Team Members, Guests and Company assets