General Manager

Aramark is a global leader in food services, facilities management, and uniform services, operating in 15 countries and serving millions of guests daily. With a steadfast commitment to service, Aramark strives to make a positive impact on employees, partners, communities, and the planet. The company places strong emphasis on equal employment opportunities and inclusivity, ensuring that employees can thrive in an environment free from discrimination based on factors such as race, gender, disability, or veteran status. At Aramark, career development is a priority, offering opportunities for talent growth, passion fueling, and professional empowerment across various sectors, including food services, hospitality, and facilities support.

The General Manager role at Aramark is a pivotal position responsible for overseeing multiple contracted services that drive significant revenue, typically ranging from $2 to $15 million or more. These services may include food service, facility support, custodial services, retail operations, lodging, transportation, and others, depending on the client and location. The General Manager is entrusted with planning, managing, and guiding these diverse services to meet stringent operating and financial goals while satisfying client objectives and customer needs.

This role demands a capable operations leader who excels in managing teams and delivering excellent client service. The General Manager must possess a deep understanding of the client’s business environment and demonstrate strong relationship-building capabilities. Financial acumen is essential, enabling the General Manager to manage budgets effectively, optimize financial performance, and drive operational productivity.

Key responsibilities include hands-on management of day-to-day operations while leading a team that provides operational expertise in contracted services. The General Manager is also charged with fostering strong client and community relations at the location, continuously assessing and improving operations to enhance employee and customer satisfaction. Developing and leading a capable management team is critical, with an emphasis on aligning staff efforts to organizational goals.

The role requires strategic thinking to recommend methods, resources, and implementation plans for service improvement and business growth based on operational needs and contractual obligations. Working in partnership with the finance department, the General Manager designs and implements improvements to financial and operational metrics.

Compliance is a major focus area, with the General Manager ensuring adherence to all local, state, and federal regulations as well as internal standards, including safety regulations and the company’s Business Conduct Policy.

At Aramark, employees are encouraged to develop new skills and embrace evolving responsibilities to make a positive impact daily. Flexibility is valued as job duties may shift to meet company and client expectations. This leadership opportunity is ideal for those who thrive in dynamic environments and are passionate about delivering exceptional service while managing multifaceted contracted operations with a focus on safety, efficiency, and customer satisfaction.