General Manager

Embassy Suites by Hilton Orlando International Drive ICON Park is a distinguished hotel providing sophisticated all-suite accommodations in a prime location just steps from ICON Park and a short distance from Orlando's renowned attractions such as Universal Studios Florida and SeaWorld Orlando. As part of the Crestline Hotels & Resorts family, this property prides itself on delivering exceptional guest experiences through a seamless blend of comfort and convenience. Guests enjoy amenities including complimentary made-to-order breakfast, a nightly reception, an indoor/outdoor pool, and complimentary WiFi, catering to both leisure and business travelers alike. Crestline Hotels & Resorts is recognized for its commitment to quality service and thoughtful hospitality across its portfolio, aiming to create memorable stays and build lasting relationships with guests.

We are currently seeking a General Manager to lead this prestigious property. The General Manager role at Embassy Suites by Hilton Orlando International Drive ICON Park is a pivotal leadership position responsible for overseeing all aspects of hotel operations to ensure profitability, guest satisfaction, and compliance with brand standards. This role demands a hands-on executive capable of balancing strategic initiatives with active presence on the hotel floor, fostering a culture of excellence and teamwork among associates. The successful candidate will be adept at market positioning, maintaining strong relationships with hotel ownership, corporate teams, and key stakeholders, while aggressively pursuing growth opportunities against local competition. This multifaceted position requires a visionary leader with the ability to inspire and develop staff, drive revenue performance, and uphold Crestline Hotels & Resorts' high standards for service and operational success.

The General Manager will focus on three of Crestline’s principal success measures: Revenue Index, Flex/Flow, and Guest Satisfaction, making continual improvement in these areas a top priority. A key aspect of the role involves staff optimization—crafting and implementing comprehensive training and development plans for both newly hired and existing leaders, ensuring that each team member is aligned with the hotel’s mission and equipped to deliver exceptional service within their first 30 days. Building and nurturing effective relationships with hotel ownership, field and corporate staff, as well as sales leadership, forms the foundation for collaborative success. This role is not only about managing operations but also about inspiring an organizational culture rooted in excellence, innovation, and guest-centric values, driving the hotel toward sustainable growth and industry prominence.