General Manager

Potbelly Sandwich Shop is a fast-casual restaurant chain known for its warm and inviting atmosphere, delicious menu offerings, and commitment to creating a positive experience for both customers and employees. With locations across the United States, Potbelly offers a unique blend of quality food, excellent customer service, and a vibrant community culture. As a rapidly growing company in the restaurant industry, Potbelly places great emphasis on fostering a sense of belonging, teamwork, and fun within each of its shops. They are dedicated to supporting the growth and development of their team members while continuously striving to maintain high standards of food safety, cleanliness, and customer satisfaction. Potbelly’s culture revolves around great vibes, community involvement, and a shared passion for creating memorable dining experiences for guests.

The role of the General Manager at Potbelly Sandwich Shop is a dynamic leadership position that requires a passionate and dedicated individual to lead daily operations, inspire their team, and uphold the brand’s values. This full-time position offers a base salary range of $60,000 to $65,000, complemented by potential bonus opportunities based on performance. The General Manager is responsible for creating an environment where team members feel valued and engaged, ensuring smooth shop operations, and driving business growth. This role demands strong organizational skills, excellent communication abilities, and a hands-on approach, spending 80 to 90 percent of the time on the shop floor in the front of house to lead by example. The ideal candidate is someone who thrives in a fast-paced setting, enjoys customer interaction, and possesses the ability to manage multiple priorities efficiently.

As a General Manager, you will be instrumental in training, coaching, and developing your staff, managing daily schedules and labor goals, and maintaining a positive and motivating shop culture. Your responsibilities also include overseeing inventory and cost controls, ensuring compliance with food safety and health standards, and driving local marketing and recruitment initiatives to maximize sales potential. Effective conflict resolution, strong interviewing skills, and the ability to interpret financial reports are key components of this role. Additionally, the General Manager will be actively engaged in community events and partnerships, representing Potbelly’s commitment to local involvement.

Potbelly offers a supportive work environment with numerous benefits such as competitive pay with annual raises, comprehensive medical, dental, and vision insurance, paid parental leave, and retirement savings plans with company matches. Flexible work schedules and career growth opportunities make this position attractive for ambitious individuals looking to make an impact in the restaurant industry. Employees are also eligible for paid time off, commuter benefits, and an employee discount program. This role requires a minimum of two years’ experience as a General Manager in a restaurant or retail environment with profit and loss responsibility, as well as the stamina to work extended hours and handle physically demanding tasks. Potbelly is an equal opportunity employer committed to diversity and inclusion in the workplace.