Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $101,667.85 - $122,252.70
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Sunland RV Resorts, based in San Diego, California, is a distinguished company specializing in outdoor hospitality, offering premier resort experiences to guests seeking leisure and recreation in beautiful settings. Sunland RV Resorts focuses on providing top-tier service and quality accommodations, making it a leader in the industry with a commitment to excellence and guest satisfaction. Their vision is to be the premier outdoor hospitality company by employing highly trained and empowered personnel who are dedicated to delivering sensational service and a quality product to every guest, every time. This approach ensures that the resorts under their care maintain a reputation... Show More
Job Requirements
- Must be available on weekends and holidays
- Flexibility to respond to resort needs during non-business hours
Job Qualifications
- 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Bachelors degree or higher preferred
- Minimum of 4 years of business, sales and customer service experience
- Experience working in the hospitality and/or real estate industry required
- General knowledge of maintenance
- Good negotiating skills
- Basic understanding of accounting principles
- Excellent verbal and written communication skills
- Strong organizational skills
- Demonstrated leadership abilities
- Ability to thrive in a fast-paced environment
- General knowledge of federal, state, and local laws pertaining to fair housing and employment
- Intermediate computer proficiency including email, internet and Microsoft Office Suite
Job Duties
- Ensures customers receive a high level of service consistent with the companys customer service philosophy
- Works with the marketing department to increase revenue, occupancy and to further promote the resorts brand
- Assists with handling and resolving guest complaints
- Coordinates team member selection, training and development and ensures all team members comply with appropriate policies and operational procedures
- Responsible for adapting schedules to business volume and reviews operating schedules for all departments on a weekly basis to optimize productivity and guest service
- Takes a proactive approach when dealing with employee concerns
- Conducts weekly property walk through and delegates follow up appropriately
- Collaborates with the executive team to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction
- Enforces resort rules and standards
- Takes an active role in preparation of annual operating budget
- Monitors performance in relation to monthly operating budgets and prepares monthly P&L variance reports
- Oversees activity calendar development ensuring the activities department operates within budget
- Ensures compliance with federal, state and local agencies that regulate resort operations
- Provides data to VP of Development to assist with capital expenditure and expansion budget needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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