Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,600.00 - $66,700.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned hospitality company recognized for its commitment to delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. As a leader in the extended stay hotel market, Sonesta emphasizes quality service, operational excellence, and innovative guest engagement. The company prides itself on fostering a welcoming environment for both guests and associates while maintaining high standards of cleanliness, comfort, and functionality within its properties. With a strong focus on brand integrity and market responsiveness, Sonesta collaborates closely with its regional and global teams to ensure the success and profitability of each hotel under its management. The... Show More
Job Requirements
- Bachelor's degree preferred
- Three years of relevant leadership experience in hotel management
- Fluency in English
- Strong communication skills
- Basic math and financial knowledge
- Problem-solving and organizational skills
- Experience with Microsoft Office and Opera
- Willingness to travel
- Valid driver's license
- Ability to stand, bend, climb, kneel, and move frequently
- Exposure to commercial cleaning chemicals
- Ability to lift up to 50 pounds
- Ability to handle equipment
- Availability to work mornings, evenings, weekends and holidays
Job Qualifications
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Three years as a General Manager, Operations Manager, or Director of Sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including budgeting and profit/loss concepts
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
- Valid driver's license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients
- Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates
- Create processes and procedures to ensure the hotel is properly supplied with guest amenities and maintained
- Manage direct sales activities in partnership with Regional Sales Director and Global Sales Office
- Oversee seasonal demand strategy and maximize revenue through property management and reservation systems
- Establish and implement service recovery guidelines and respond to guest complaints promptly
- Manage front office, housekeeping, food and beverage operations through direct supervision of managers
- Oversee hotel maintenance and physical plant condition through Maintenance Manager
- Attend social and breakfast events to represent management and prospect sales leads
- Lead capital and operational budget development and monitor financial performance
- Ensure proper financial processes are managed and reported in partnership with accounting
- Manage physical building, grounds, and parking maintenance in coordination with facilities operations
- Supervise human resources and benefits programs including recruitment, onboarding, and training
- Oversee IT hardware and software usage to support guest and operational needs
- Manage hotel supply procurement and analyze spending for efficiencies
- Enforce hotel standards, policies, and procedures within departments
- Act as manager on duty as required
- Ensure compliance with health, safety, and alcohol service laws
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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