Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,700.00 - $72,800.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Courtyard by Marriott - Milwaukee Airport - GMF is a well-established hotel located in Milwaukee, WI, offering exceptional hospitality services to travelers and guests. As part of the globally recognized Marriott brand, this hotel combines comfort, convenience, and a welcoming atmosphere, making it an ideal destination for business and leisure visitors. The Courtyard by Marriott brand is known for its commitment to quality accommodations, effective guest services, and a professional environment where both guests and employees can thrive. The hotel emphasizes community integration, maintaining strong ties with the local area and supporting local government and community affairs. The company culture... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 5 years experience in hotel management or related hospitality leadership role
- Strong leadership skills and ability to motivate a diverse team
- Excellent guest service orientation
- Knowledge of financial management and budgeting
- Ability to work flexible hours including weekends and holidays
- Must live within a 20-minute drive from the hotel
- Valid driver's license and proof of insurance
- Ability to complete certifications such as food handling, CPR, and TIPS within 90 days
- Compliance with all company rules and regulations
- Ability to respond promptly to emergency situations
- Physical ability to perform job duties including lifting over 50 lbs
- Must be available to work varied shifts in a 24/7 operation
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Proven experience in hotel management or similar leadership role
- Strong understanding of revenue management and sales strategies
- Excellent leadership and team-building skills
- Effective communication and interpersonal abilities
- Demonstrated ability to deliver outstanding guest service
- Knowledge of budgeting, accounting procedures, and financial reporting
- Familiarity with brand standards and compliance requirements
- Ability to multitask and handle emergency situations
- Proficient in training and developing staff
- Valid driver's license and ability to meet travel requirements
Job Duties
- Be readily available and approachable to all guests
- Ensure that departments achieve or exceed the guests service expectations
- Take proactive approaches when dealing with guest concerns
- Extend professionalism and courtesy to guests at all times
- Communicate all goals and results with associates
- Ensure all employees complete departmental checklists, and are correct and filed
- Know the guests scores of the hotels
- Lead and train team members to respond and take ownership of guests needs
- Promote teamwork and associate morale
- Lead by example demonstrating self-confidence, energy, and enthusiasm
- Motivate and encourage your staff to solve guest and associate related concerns
- Recognize good team performance through reward and recognition
- Foster and motivate subordinate supervisors with continuous training and leadership
- Conduct weekly management meetings and monthly department meetings
- Promote empowerment
- Develop cross-training opportunities throughout the hotel
- Assist assistant general manager and team leaders in understanding GSS results
- Post daily revenue to budget and GSS scores for review
- Complete required brand training and assist team leaders
- Perform employee reviews annually and provide ongoing service training
- Ensure thorough and timely orientations for new team members
- Achieve budgeted revenue and profit goals
- Comply with corporate accounting procedures
- Maximize revenue through brand systems and company revenue manager
- Develop and implement annual budget and marketing sales plans
- Use M3 tools to keep within budgeted financial objectives
- Utilize sales and marketing reports to implement selling strategies
- Oversee all accounting functions including accounts payable, receivable, payroll
- Implement hotel participation in corporate national sales and marketing programs
- Communicate competitive market conditions to supervisors and managers
- Review brand inventory controls and selling strategies daily
- Solicit new business continually for the hotel
- Monitor group block and direct bill processes
- Network to assist sales in uncovering new business leads
- Ensure Guest Service Representatives understand hotel selling strategies
- Stay current on conditions in community
- Update forecasting reports for following year's budget
- Maintain rapport with competitors, clients, and community
- Remain active in community functions
- Perform and train excellent guest service
- Implement, provide, and promote a safe working environment
- Inspect all departments for sanitation and cleanliness
- Implement preventative maintenance and deep cleaning programs
- Become certified in food handling, CPR, TIPS training within 90 days
- Coordinate suite care programs
- Attend brand related meetings, conferences, training seminars
- Teach scheduling tool usage and staffing budgeting
- Ensure cross-training of all associates
- Pass all brand and internal audits
- Ensure hiring practices comply with I-9, ADA and EEO requirements
- Use discussion forms constructively for associate concerns
- Maintain licenses and permits
- Complete knowledge of company manuals and brand standards
- Maintain high standards including passing all audits and programs
- Schedule management team coverage including weekends and evenings
- Pursue additional personal development
- Conduct reviews timely with input from supervisors
- Perform any other duties assigned by regional director
- Maintain valid driver's license, proof of insurance and pass as approved driver
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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