Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $75,000.00
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
Health care flexible spending accounts
dependent care flexible spending accounts
employer paid basic life insurance
Employer paid AD&D insurance
Employer Paid Long Term Disability
Optional voluntary benefits
short-term disability
Buy-up long term disability
supplemental life insurance
Dependent Life Insurance
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a prominent hospitality company known for operating a wide portfolio of hotels that prioritize guest satisfaction, employee engagement, and operational excellence. Specializing in providing exceptional extended stay experiences, ESA Management focuses on maintaining high standards for cleanliness, customer service, and overall quality. The company emphasizes a workplace culture that values teamwork, employee development, and leadership, creating an environment where associates feel valued and motivated. ESA Management is committed to compliance with federal, state, and local employment laws, demonstrating its dedication to a fair and inclusive workplace. With a reputation for strong brand standards, the company constantly... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum 5 years of progressive experience in hotel operations or management
- Proven track record of achieving guest satisfaction and financial targets
- Experience leading and developing teams in a fast-paced environment
- Ability to work flexible hours including weekends and holidays
- Strong organizational and interpersonal skills
- Ability to handle multiple priorities and work under pressure
- Valid driver’s license as travel to other company properties may be required.
Job Qualifications
- Proven experience in hotel management or a similar leadership role
- Strong knowledge of hospitality industry standards and brand compliance
- Demonstrated leadership skills with the ability to motivate and coach a diverse team
- Excellent customer service and communication abilities
- Financial acumen to manage budgets, labor expenses, and cash handling
- Ability to analyze market trends and drive revenue growth
- Proficiency in managing employee recruitment, onboarding, and training
- Familiarity with applicable employment laws and regulations
- Skill in maintaining high standards of cleanliness and property upkeep
- Competence in using hotel management systems and productivity tools.
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are guest ready, including adhering to the highest cleanliness standards
- maintaining public areas and grounds in excellent condition
- completes daily room and guest ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates including Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies
- Conducts daily team meetings to communicate and discuss company updates and hotel needs
- Provides team members with necessary tools and supplies
- Maintains appropriate PAR levels through Daily Visual Management and timely purchase order receipt
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving daily punches timely and utilizing productivity reports
- Responsible for cash management including collection of in-house guest balances
- Ensures quality lead generation quotas are achieved through guest interactions and market awareness
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance through sales drive-bys
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager or Team Leader
- Actively reviews and monitors guest experience and social media to ensure timely and appropriate responses.
Job Location
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