General Manager-203100

Tallahassee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Benefits

weekly pay

Competitive wages

employee recognition programs

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job Description

Extended Stay America Inc is a leading hotel chain specializing in extended stay accommodations, committed to delivering quality service and comfortable experiences for business and leisure travelers alike. Known for its affordable pricing and focus on long-term guests, the company operates numerous properties across the United States, catering to customers seeking convenience, flexibility, and home-like amenities during their stay. With a reputation for maintaining high standards in hospitality, Extended Stay America places strong emphasis on guest satisfaction, brand consistency, and operational excellence throughout its locations.

The General Manager role at Extended Stay America is integral to the overall success of each property, tasked with overseeing every aspect of hotel operations to ensure an exceptional guest experience. This full-time position requires a dynamic leader who can manage diverse teams, meet financial objectives, and uphold the company’s brand standards. As the key decision-maker, the General Manager is responsible for driving both guest and associate satisfaction by fostering a positive work environment and aligning operations with strategic goals. The role includes direct management of an Assistant General Manager or Team Leader and demands hands-on involvement in daily activities ranging from recruiting and training associates to monitoring guest service quality and financial performance.

The position demands expertise in various operational areas such as brand management, cash handling, budget control, and regulatory compliance, ensuring the hotel meets its cleanliness, safety, and guest readiness standards consistently. Leadership responsibilities include coaching team members, enforcing policies fairly, and maintaining effective communication across departments with daily meetings and team engagement initiatives. Managing inventory and purchasing processes while optimizing labor costs also form core duties to keep the property sustainable and competitive.

Beyond operational oversight, the General Manager supports business growth through competitive market analysis, lead generation, and guest interaction to identify opportunities and maintain strong revenue streams. The role requires continuous improvement initiatives and adaptability to industry trends, as well as maintaining a strong presence in the local market. Extended Stay America provides competitive wages, comprehensive benefits including health, dental, and vision insurance, paid time off, and employee recognition programs, making it an attractive career opportunity for hospitality professionals committed to excellence and long-term growth within a respected brand.

Job Requirements

High school diploma or equivalent
Minimum of 3 years experience in hotel management or related field
Strong leadership capabilities
Proven ability to manage budgets and financial reports
Excellent problem-solving skills
Exceptional customer service orientation
Ability to handle multiple tasks under pressure
Knowledge of hospitality regulations and safety standards
Proficient computer skills
Ability to work flexible hours including weekends and holidays

Job Qualifications

High school diploma or equivalent
Proven experience in hotel management or similar leadership roles
Strong knowledge of hospitality industry standards and brand compliance
Excellent leadership and team management skills
Proficient in cash management and budgeting
Effective communication and interpersonal skills
Ability to resolve guest issues efficiently
Experience with recruiting training and staff development
Familiarity with employment laws and regulatory compliance
Competence in performance management and coaching
Ability to work in a fast-paced environment and multitask
Knowledge of social media and guest review management

Job Duties

Demonstrates and promotes 100 percent commitment to providing the best possible experience for our guests
Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
Ensures rooms are Guest Ready including adhering to the highest cleanliness standards maintaining public areas and grounds in excellent condition and completing the Green Shield program on schedule while meeting or exceeding brand standards
Completes daily room and Guest Ready room inspections
Manages ESA Brand Standards and processes while pursuing continuous improvement
Ensures proper recruiting interviewing screening reference checking and hiring procedures are followed
Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
Drives positive work environment through teamwork leading by example with energy enthusiasm and recognition
Partners with District Manager to generate optimal associate performance including coaching counseling and enforcement of company policies in a consistent and fair manner
Conducts daily team meetings to communicate and discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
Provides team members with necessary tools and supplies to perform their jobs
Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle including timely receipt of purchase orders
Ensures purchases made are within budget and by approved vendors
Efficiently manages rooms to keep all guest rooms in service
Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
Responsible for cash management including collection of in-house guest balances and ensuring all Corporate Lodging procedures are in place to collect payment timely
Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in mining in-house leads and in-house account maintenance competitive set surveillance and overall market awareness including new supply and potential business opportunities
Upholds and enforces ESA standards and policy compliance at the hotel level
Ensures bank deposits are completed in accordance with company policy
Completes competitive surveillance Sales Drive Bys
Reviews in-house rates
Adheres to federal state and local employment related laws and regulations
Performs duties in all aspects of hotel operations as needed
Directly manages an Assistant General Manager or Team Leader
Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues