General Manager-203100

ESA Management, LLC is a prominent hospitality management company specializing in the operation and management of extended stay hotels across various locations. As an organization, ESA Management is committed to excellence in delivering outstanding guest experiences, fostering positive workplace environments, and maintaining a strong company brand that upholds the highest industry standards. The company places a strong emphasis on associate satisfaction, customer-centric service, and operational efficiency, making it a respected name in the extended stay hotel sector. ESA's team-driven culture supports professional growth, providing associates with the tools and training necessary to excel in their roles. With a solid commitment to diversity and equal opportunity employment, ESA Management fosters inclusive hiring practices and workplace policies that respect and support associates of all backgrounds, demographics, and abilities.

The General Manager role at ESA Management is a critical leadership position responsible for the overall success of the hotel property. This role is designed for a seasoned hospitality professional who is passionate about guest satisfaction and operational excellence. The General Manager oversees all facets of hotel management, including achieving financial goals, enhancing the guest experience, managing and developing associates, and ensuring full compliance with company brand standards. Collaboration with district managers, direct supervision of assistant managers, and proactive engagement with hotel staff characterize this role. The General Manager ensures that all guest-related issues are resolved efficiently and consistently in line with the company’s objectives.

In this role, the General Manager is expected to drive hotel operations with a visitor-first mindset, ensuring guest rooms meet the highest cleanliness and readiness standards, and public spaces are maintained in excellent condition. Leadership duties also include effective recruitment, onboarding, and training of associates, promoting a positive work environment through energy, enthusiasm, and recognition, and maintaining compliance with employment laws and internal policies. Strong operational management responsibilities encompass budget adherence, labor expense control, cash management, and vendor relations. The General Manager will ensure adherence to ESA brand standards and actively pursue continuous improvements in all areas.

The position offers a competitive salary range of $60,000 to $65,000 annually, reinforcing ESA Management’s commitment to rewarding high-performing leaders who contribute positively to the company’s success and reputation. Benefits associated with this role include medical, dental, vision insurance, flexible spending accounts, life and disability insurance options, 401(k) savings plans, paid time off, and various employee assistance and recognition programs.

This role is suitable for professionals who bring a minimum of three years of hospitality management experience, with a strong focus on customer experience, team leadership, and operational excellence. A valid driver’s license and the ability to pass a motor vehicle check are mandatory. Preference is given to candidates holding at least a two-year degree and possessing computer literacy in common office applications. The ability to manage multiple projects and lead a diverse team effectively is critical. Spanish conversational skills are considered an asset, supporting communication in diverse environments.

The role requires occasional travel within the local community and infrequent travel between cities, including possible air travel. The work environment involves exposure to weather conditions, occasional physical effort such as pushing or lifting up to 25 pounds, and working near mechanical components or chemicals under certain circumstances. Overall, ESA Management seeks a dedicated, strategic, and personable leader who can uphold the company’s high standards and propel the hotel to continued success in guest satisfaction, associate engagement, and operational performance.