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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,500.00 - $68,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid training
Employee Discounts
Career development opportunities
Job Description
This opportunity is with a prominent hotel recognized for its commitment to delivering exceptional guest experiences and maintaining high standards of hospitality. The hotel operates within the hospitality industry, emphasizing superior customer service, operational excellence, and employee satisfaction. The organization values its brand reputation and continuously strives to meet and exceed financial goals, all while upholding stringent brand standards concerning cleanliness, guest readiness, and overall hotel presentation. Its environment is dynamic, focused on teamwork, leadership development, and operational efficiency. The role of General Manager is a pivotal leadership position within this establishment, responsible for steering the hotel towards success through... Show More
Job Requirements
- bachelor's degree in hospitality management business administration or related field preferred
- minimum 3 years of hotel management experience
- strong leadership and team management skills
- excellent communication skills
- ability to work flexible hours including weekends and holidays
- proficiency with hotel management software
- valid driver's license
- knowledge of federal state and local employment laws
- ability to manage financial and operational aspects of the hotel effectively
Job Qualifications
- bachelor's degree in hospitality management business administration or related field preferred
- previous hotel management experience preferred
- strong leadership and interpersonal skills
- excellent communication and organizational abilities
- proficiency in managing budgets and financial reports
- knowledge of brand standards and hotel operations
- experience with employee training and development
- ability to handle customer complaints effectively
- familiarity with labor law and compliance issues
Job Duties
- demonstrates and promotes 100 percent commitment to providing the best possible experience for our guests
- ensures that all guest related issues are resolved in a manner consistent with the companys goals and objectives
- ensures rooms are guest ready including adhering to the highest cleanliness standards maintaining public areas and grounds in excellent condition and completing the green shield program on schedule and meeting or exceeding brand standards
- completes daily room and guest ready room inspections
- manages esa brand standards and processes while pursuing continuous improvement
- ensures the proper recruiting interviewing screening reference checking and hiring procedures are followed
- onboards and trains new associates to include best day ever and extended stay university training course compliance
- drives positive work environment through teamwork leading by example with energy enthusiasm and recognition
- partners with district manager to generate optimal associate performance including coaching counseling and enforcement of company policies in a consistent and fair manner
- conducts daily team meetings to communicate discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- provides team members with the necessary tools and supplies to perform their jobs
- maintains appropriate par levels through daily visual management to prep for weekly or monthly order cycle including timely receipt of purchase orders ensures purchases made are within budget and by approved vendors
- efficiently manages rooms to keep all guest rooms in service
- effectively manages and controls labor expenses by approving daily punches timely and utilizes the productivity report to monitor and adjust accordingly to align with company labor standards
- responsible for cash management including collection of in-house guest balances responsible for ensuring all corporate lodging procedures are in place to collect payment timely
- ensures quality lead generation quotas are achieved through making sure gsrs collect company names from guests at check-in mining in-house leads and in-house account maintenance competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- upholds and enforces esa standards and policy compliance at the hotel level
- ensures bank deposits are completed in accordance with company policy
- completes competitive surveillance sales drive bys
- reviews in-house rates
- adheres to federal state and local employment related laws and regulations
- performs duties in all aspects of hotel operations as needed
- directly manages an assistant general manager team leader
- actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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