General Manager-203100

ESA Management, LLC is a leading hospitality company dedicated to providing exceptional guest experiences and quality accommodations across its portfolio of extended stay hotels. Known for its commitment to excellence and guest satisfaction, ESA Management upholds high standards in hotel operations and associate relations to create welcoming environments for both guests and employees. As an Equal Opportunity Employer, the company embraces diversity and inclusion, ensuring that all applicants and associates are treated fairly and with respect without regard to race, color, religion, sex, or any other protected characteristic.

The General Manager position at ESA Management is a pivotal leadership role responsible for the overall success and operational excellence of the hotel property. This role demands a strategic and hands-on leader who can deliver outstanding guest satisfaction, achieve financial goals, and maintain the brand's stellar reputation. The General Manager provides direction and motivation to the hotel team, fostering a positive workplace culture that encourages teamwork, energy, and enthusiasm.

Key responsibilities include ensuring that guest-related issues are resolved effectively and promptly, adhering to the highest cleanliness and maintenance standards, and executing the Green Shield environmental program. The General Manager oversees recruiting, hiring, and training to ensure the team is well-prepared and aligned with company values and standards. Additionally, managing labor expenses and budgets, cash handling, purchase order management, and lead generation initiatives fall within the scope of this leadership role.

The role requires active collaboration with the District Manager to optimize associate performance through coaching and consistent policy enforcement. Daily team meetings and timely communication maintain clarity and focus on hotel performance goals. The General Manager plays a vital role in monitoring guest experiences and social media feedback to provide responsive and proactive solutions for continuous improvement. They also handle regulatory compliance, bank deposits, and competitive market analysis to secure the hotel's competitive edge.

This position offers a competitive annual salary of $75,000 and includes comprehensive benefits such as medical, dental, and vision insurance, employee recognition programs, paid time off, and a robust 401(k) savings plan. ESA Management emphasizes a work environment that is both safe and rewarding, encouraging professional growth and employee engagement.

Overall, the General Manager role is designed for experienced hospitality professionals who are passionate about delivering exceptional customer service, leading high-performing teams, and driving operational success. ESA Management provides the platform, resources, and support for its General Managers to thrive and make a meaningful impact in the hospitality industry.