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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $75,000.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
employer paid basic life insurance
Employer paid AD and D insurance
Employer Paid Long Term Disability
Optional employee paid voluntary benefits
short-term disability
Buy-Up Long-Term Disability
supplemental life insurance
Dependent Life Insurance
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program
Job Description
ESA Management, LLC is a leading hospitality company dedicated to providing exceptional guest experiences and quality accommodations across its portfolio of extended stay hotels. Known for its commitment to excellence and guest satisfaction, ESA Management upholds high standards in hotel operations and associate relations to create welcoming environments for both guests and employees. As an Equal Opportunity Employer, the company embraces diversity and inclusion, ensuring that all applicants and associates are treated fairly and with respect without regard to race, color, religion, sex, or any other protected characteristic.
The General Manager position at ESA Management is a pivotal leadership rol... Show More
The General Manager position at ESA Management is a pivotal leadership rol... Show More
Job Requirements
- Minimum three years related hospitality management or related field experience
- Customer experience required
- Must have valid driver’s license and pass motor vehicle check
- Ability to work in outside weather conditions
- Occasionally exposed to moving mechanical parts, fumes, and chemicals
- Moderate noise level in work environment
- Ability to travel locally and infrequently via air travel
- Ability to push, pull, lift or move up to 25 pounds
- Read, write and speak English
- Write effective and grammatically correct correspondence
- Present information in small group situations
- Communicate professionally with guests, associates, and supervisors
Job Qualifications
- Minimum three years related hospitality management or related field experience
- Customer experience required
- Valid driver’s license and successful motor vehicle check
- 2-year degree highly preferred
- Basic knowledge of computers and software including e-mail, word processing, and spreadsheets
- Ability to organize multiple projects and manage priorities
- Ability to manage and direct staff to perform daily tasks
- Conversational or proficient in Spanish preferred
- Knowledge of hotel operations and guest services
- Strong communication and leadership skills
Job Duties
- Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- Ensures all guest related issues are resolved consistent with company goals and objectives
- Ensures rooms are Guest Ready including highest cleanliness standards and maintenance of public areas and grounds
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Follows proper recruiting, interviewing, screening, reference checking, and hiring procedures
- Onboards and trains new associates including Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork and recognition
- Partners with District Manager to generate optimal associate performance including coaching and policy enforcement
- Conducts daily team meetings to communicate company updates and hotel needs
- Provides team members with necessary tools and supplies
- Maintains appropriate PAR levels and manages purchase orders within budget
- Efficiently manages rooms to keep all guest rooms in service
- Controls labor expenses by approving Daily Punches timely and monitoring Productivity reports
- Responsible for cash management and timely payment collections
- Ensures quality lead generation through guest information collection and market awareness
- Upholds and enforces ESA standards and policies
- Ensures bank deposits comply with company policy
- Completes competitive surveillance through Sales Drive Bys
- Reviews in-house rates
- Adheres to federal, state, and local employment laws
- Performs operational duties as needed
- Directly manages Assistant General Manager or Team Leader
- Actively monitors guest experience and social media for response and resolution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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