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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,000.00 - $68,800.00
Work Schedule
Standard Hours
Benefits
weekly pay
Competitive wages
Great working environment
employee recognition programs
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
employer paid basic life insurance
Employer paid AD&D insurance
Employer Paid Long Term Disability
Optional employee paid short-term disability
Optional employee paid buy-up long-term disability
Optional employee paid supplemental life insurance
Optional employee paid dependent life insurance
401(k) savings plan
Paid Time Off
Employee assistance program
Employee perks program offering discounts
Job Description
ESA Management, LLC is a renowned hotel management company known for its commitment to delivering exceptional guest experiences and maintaining high standards across its properties. As a company that values both guest satisfaction and associate well-being, ESA Management has established itself as a leader in the hospitality industry, operating with integrity and a focus on consistent quality service. The company prides itself on fostering a positive work environment, adhering to brand standards, and continuously improving its processes to exceed customer expectations. With a strong emphasis on operational excellence and employee engagement, ESA Management ensures its hotels are viewed as some... Show More
Job Requirements
- minimum three years related hospitality management or related field experience
- customer experience required
- valid driver’s license and successfully pass a motor vehicle check
- basic knowledge of computers and software including ability to use email, word processing, and spreadsheet software
- ability to organize multiple projects
- manage and prioritize multiple tasks and meet deadlines
- ability to manage and direct a staff to perform daily job tasks
- adherence to federal, state and local employment laws and regulations
- conversational or proficient in Spanish
- ability to communicate professionally and effectively with guests, associates, and supervisors
Job Qualifications
- minimum three years related hospitality management or related field experience
- customer experience required
- valid driver’s license and successful motor vehicle check
- two-year degree highly preferred
- basic knowledge of computers and software including ability to use email, word processing, and spreadsheet software
- ability to organize multiple projects
- manage and prioritize multiple tasks and meet deadlines
- ability to manage and direct a staff to perform daily job tasks
- conversational or proficient in Spanish
- excellent communication skills in English, both written and verbal
- effective presentation skills in small group and one-on-one situations
- ability to communicate professionally with guests, associates, and supervisors
Job Duties
- demonstrates and promotes 100% commitment to providing the best possible experience for our guests
- ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
- ensures rooms are guest ready, including adhering to the highest cleanliness standards
- maintains public areas and grounds in excellent condition
- completes daily room and guest ready room inspections
- manages ESA brand standards and processes while pursuing continuous improvement
- ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- onboards and trains new associates including Best Day Ever and Extended Stay University training course compliance
- drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- conducts daily team meetings to communicate and discuss company updates and areas of hotel needs to improve performance on daily deliverables
- provides team members with necessary tools and supplies to perform their jobs
- maintains appropriate PAR levels through daily visual management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- ensures purchases are within budget and by approved vendors
- efficiently manages rooms to keep all guest rooms in service
- effectively manages and controls labor expenses by approving Daily Punches timely and utilizing the Productivity report to monitor and adjust accordingly to align with company labor standards
- responsible for cash management including collection of in-house guest balances
- ensures all Corporate Lodging procedures are in place to collect payment timely
- ensures quality lead generation quotas are achieved through collection of company names from guests at check-in, mining in-house leads and account maintenance, competitive set surveillance and overall market awareness
- upholds and enforces ESA standards and policy compliance at the hotel level
- ensures bank deposits are completed in accordance with company policy
- completes competitive surveillance (Sales Drive Bys)
- reviews in-house rates
- adheres to federal, state and local employment related laws and regulations
- performs duties in all aspects of hotel operations as needed
- directly manages an Assistant General Manager / Team Leader
- actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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