General Manager-203100

ESA Management, LLC is a renowned hotel management company known for its commitment to delivering exceptional guest experiences and maintaining high standards across its properties. As a company that values both guest satisfaction and associate well-being, ESA Management has established itself as a leader in the hospitality industry, operating with integrity and a focus on consistent quality service. The company prides itself on fostering a positive work environment, adhering to brand standards, and continuously improving its processes to exceed customer expectations. With a strong emphasis on operational excellence and employee engagement, ESA Management ensures its hotels are viewed as some of the best places to work and stay. This is demonstrated through programs such as Best Day Ever and Extended Stay University training, which prepare employees to deliver outstanding service every day. The company also upholds equal opportunity policies, emphasizing fair treatment in all aspects of employment regardless of race, color, religion, sex, pregnancy, age, national origin, disability status, veteran status, or other protected characteristics under federal, state, and local laws.

The General Manager role at ESA Management is a pivotal leadership position responsible for the overall success and reputation of the hotel. This role focuses on ensuring guest satisfaction targets are consistently met while managing the overall customer experience with an eye for detail and operational excellence. The General Manager leads a team of associates, including directly managing an Assistant General Manager or Team Leader, to foster a workplace culture characterized by teamwork, enthusiasm, and employee recognition. This position requires a strategic mindset to meet financial goals, effectively control labor expenses, and drive continuous improvement in all operational areas.

Key responsibilities include maintaining guest-ready rooms by ensuring the highest cleanliness standards, managing public areas and grounds, and executing the Green Shield program efficiently. The General Manager also leads recruitment efforts, onboarding, and compliance with brand training standards while promoting a positive work environment. Partnering with the District Manager, the General Manager coaches and disciplines staff consistently and fairly, conducts daily team meetings to communicate company updates, and ensures the team has the right tools for their roles. Financial responsibilities encompass cash management, bank deposits, and adhering to approved purchasing procedures within budget constraints.

In addition to daily operational management, the General Manager ensures compliance with ESA brand standards and workplace policies while undertaking competitive surveillance and market analysis to identify new business opportunities. The role demands a proactive approach to guest relations, including monitoring social media feedback to address issues in a timely and appropriate manner.

ESA Management offers a compelling benefits package to its employees, including weekly pay, competitive wages, medical and dental insurance, vision coverage, flexible spending accounts, employer-paid life and disability insurance, 401(k) savings plan, paid time off, an employee assistance program, and employee perks with discounts at major companies. This comprehensive rewards program supports the health, financial well-being, and work-life balance of associates.

Ideal candidates should have a minimum of three years of related hospitality management experience, strong customer service skills, and a valid driver's license with a clean motor vehicle record. Preferred qualifications include a two-year degree, computer proficiency, organizational skills, the ability to manage staff effectively, and conversational Spanish. The General Manager position requires working in diverse environmental conditions, ranging from exposure to weather and noise to occasional physical exertion. The candidate must demonstrate excellent communication skills, both written and verbal, to present information effectively and professionally. Overall, the General Manager is a key figure in upholding ESA Management's commitment to excellence, guest satisfaction, and a positive workplace culture, making this a fulfilling and impactful leadership opportunity in the hospitality sector.