Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,300.00 - $79,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
This position is for a General Manager at a hotel dedicated to delivering exceptional guest experiences and maintaining high standards of hospitality. The hotel operates within a well-established brand, committed to excellence in service, cleanliness, and guest satisfaction. As a cornerstone in the hospitality industry, the hotel prides itself on providing comfortable accommodation, impeccable service, and a welcoming atmosphere for travelers and guests.
The General Manager plays a pivotal role in overseeing all aspects of hotel operations, ensuring that every guest leaves with a memorable and positive impression. This leadership position is responsible for maintaining financial goals, enhancing guest satisfaction, and fostering a productive and engaging work environment for associates. The General Manager ensures that the hotel complies with company brand standards and local regulations, while also driving innovation and continuous improvement in operational procedures.
This role involves direct management of hotel staff, including hiring, training, and motivating employees to achieve their best performance. The General Manager collaborates closely with the District Manager to align the hotel's objectives with broader company goals and to execute strategies that promote growth and efficiency. Emphasizing teamwork, the General Manager leads by example, creating a culture of enthusiasm, recognition, and accountability.
Key responsibilities include monitoring guest experiences and taking proactive measures to resolve issues swiftly and effectively, thus guaranteeing guest satisfaction. The position also demands rigorous maintenance of cleanliness and guest readiness, overseeing public areas, guest rooms, and grounds to uphold the highest standards. Financial oversight extends to budgeting, labor cost control, cash management, and ensuring timely payments from guests.
Strategic marketing efforts, such as lead generation and competitive surveillance, are also part of the General Manager's duties. These efforts contribute to achieving occupancy targets and maximizing revenue. Managing day-to-day operations seamlessly and ensuring compliance with all policies and procedures solidify the hotel's reputation as an exceptional place to stay and work.
Overall, the General Manager position offers a challenging yet rewarding opportunity for an experienced hospitality professional passionate about delivering superior guest experiences, managing teams effectively, and driving business success.
The General Manager plays a pivotal role in overseeing all aspects of hotel operations, ensuring that every guest leaves with a memorable and positive impression. This leadership position is responsible for maintaining financial goals, enhancing guest satisfaction, and fostering a productive and engaging work environment for associates. The General Manager ensures that the hotel complies with company brand standards and local regulations, while also driving innovation and continuous improvement in operational procedures.
This role involves direct management of hotel staff, including hiring, training, and motivating employees to achieve their best performance. The General Manager collaborates closely with the District Manager to align the hotel's objectives with broader company goals and to execute strategies that promote growth and efficiency. Emphasizing teamwork, the General Manager leads by example, creating a culture of enthusiasm, recognition, and accountability.
Key responsibilities include monitoring guest experiences and taking proactive measures to resolve issues swiftly and effectively, thus guaranteeing guest satisfaction. The position also demands rigorous maintenance of cleanliness and guest readiness, overseeing public areas, guest rooms, and grounds to uphold the highest standards. Financial oversight extends to budgeting, labor cost control, cash management, and ensuring timely payments from guests.
Strategic marketing efforts, such as lead generation and competitive surveillance, are also part of the General Manager's duties. These efforts contribute to achieving occupancy targets and maximizing revenue. Managing day-to-day operations seamlessly and ensuring compliance with all policies and procedures solidify the hotel's reputation as an exceptional place to stay and work.
Overall, the General Manager position offers a challenging yet rewarding opportunity for an experienced hospitality professional passionate about delivering superior guest experiences, managing teams effectively, and driving business success.
Job Requirements
- Bachelor's degree in hospitality management, business administration or related field preferred
- Minimum of 5 years experience in hotel management or similar hospitality leadership roles
- Strong customer service orientation
- Ability to handle multiple priorities in a fast-paced environment
- Excellent interpersonal and leadership skills
- Familiarity with property management systems and hotel software
- Understanding of financial documents and reports
- Commitment to maintaining brand standards and company policies
- Ability to work flexible hours, including weekends and holidays
Job Qualifications
- Proven experience in hotel management or hospitality leadership
- Strong knowledge of guest service standards and hotel operations
- Demonstrated ability to lead and motivate a diverse team
- Experience in financial management including budgeting and labor control
- Excellent problem-solving and conflict resolution skills
- Ability to maintain high standards of cleanliness and guest readiness
- Familiarity with employment laws and regulatory compliance
- Skilled in staff recruitment, training, and development
- Proficient in managing customer feedback and social media engagement
- Effective communication and organizational skills
Job Duties
- Demonstrates and promotes 100 percent commitment to providing the best possible experience for our guests
- Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
- Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards
- maintaining public areas and grounds in excellent condition
- and completing the Green Shield program on schedule and meeting or exceeding brand standards
- Completes daily room and Guest Ready room inspections
- Manages ESA Brand Standards and processes while pursuing continuous improvement
- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
- Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
- Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
- Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
- Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
- Provides team members with the necessary tools and supplies to perform their jobs
- Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders
- Ensures purchases made are within budget and by approved vendors
- Efficiently manages rooms to keep all guest rooms in service
- Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards
- Responsible for cash management including collection of in-house guest balances
- Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely
- Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities
- Upholds and enforces ESA standards and policy compliance at the hotel level
- Ensures bank deposits are completed in accordance with company policy
- Completes competitive surveillance (Sales Drive Bys)
- Reviews in-house rates
- Adheres to federal, state and local employment related laws and regulations
- Performs duties in all aspects of hotel operations as needed
- Directly manages an Assistant General Manager / Team Leader
- Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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