General Manager 2 - Valet Services

Sodexo is a global leader in providing comprehensive services that enhance the quality of life for individuals and organizations. Operating in multiple sectors such as food service, facilities management, healthcare technology, and patient experience services, Sodexo is committed to delivering high standards of service tailored to meet the unique needs of its clients. Within the healthcare industry, Sodexo plays a vital role in supporting hospitals and care facilities by offering a wide range of services that include food and nutrition, environmental services, and healthcare technology management. This vast portfolio is designed to improve patient well-being and the overall operational efficiency of healthcare systems.

The position of General Manager 2 - Valet Services at Parkview Health System in Fort Wayne, Indiana, is a key leadership role within Sodexo's healthcare division. As the leader of valet, shuttle, and occasional concierge operations, the General Manager 2 is responsible for overseeing daily activities to ensure smooth and efficient transportation services for patients, staff, and visitors. This role requires a focus on quality assurance, compliance with safety programs, and ensuring that operational targets are met in alignment with Sowexo’s standards and the expectations of the client health system.

In this full-time role, the General Manager 2 will champion the guest service experience by leading a team of valet attendants and shuttle drivers through coaching, training, and performance management. Managing payroll, scheduling, and operational logistics such as vehicle maintenance and fleet management are also key responsibilities that contribute to the seamless delivery of service. The use of technology platforms to monitor operational metrics and enhance customer satisfaction underscores the modern and data-driven approach that Sodexo employs in managing its valet services.

This leadership position requires strong communication skills and the ability to build and maintain productive relationships with clients and customers. By implementing standard operating procedures and emergency response protocols, the General Manager ensures that service delivery is consistently reliable, safe, and aligned with both Sodexo’s values and the healthcare facility’s needs.

Sodexo offers a competitive compensation package that reflects the candidate's education, experience, and skills, along with a comprehensive benefits suite including medical, dental, and vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, company holidays, and opportunities for career growth and tuition reimbursement. The company’s commitment to diversity, equity, and inclusion fosters a respectful and supportive work environment where employees can be themselves and their contributions are valued.

Joining Sodexo as a General Manager 2 - Valet Services means becoming part of a global organization dedicated to making a positive impact on the lives of those it serves. This role combines operational management with a passion for delivering an exceptional customer experience in a dynamic healthcare setting, offering both professional challenge and the opportunity to contribute meaningfully to the community.