Job Overview
Compensation
Salary
Range $85,600.00 - $141,200.00
Benefits
Health Insurance
Retirement
Paid Time Off
Wellness Program
volunteer encouragement
Job Description
Travelers is a leading property casualty insurance company with a proud history spanning over 170 years. Renowned for its commitment to customers, communities, and employees, Travelers has established itself as one of the best insurers in the industry by consistently honoring the Travelers Promise. The company fosters a culture rooted in innovation and thrives on collaboration, making it an exceptional place to grow and succeed professionally. At Travelers, employees can truly love what they do and where they do it, benefiting from a supportive work environment that encourages creativity, continuous learning, and shared success.
This particular role offers an exciting opportunity for individuals with a strong background in insurance claims handling, particularly in the area of General Liability related Bodily Injury and Property Damage claims. The position involves investigating, evaluating, reserving, negotiating, and resolving complex claims, ensuring quality service throughout the entire claims lifecycle. The role requires compliance with both internal quality standards and applicable state regulations, reflecting Travelers' commitment to excellence and integrity.
The successful candidate will be supported by a comprehensive compensation program with an annual base salary range between $85,600 and $141,200, adjusted based on experience, skills, education, and geographic location. Additionally, employees are eligible for performance-based cash incentive awards, enhancing the overall remuneration package.
Key responsibilities include handling severe claims directly, performing detailed investigations through strategic contact with all relevant parties such as policyholders, claimants, law enforcement, medical professionals, and technical experts. The role involves coordinating with internal and external resources like subrogation teams, risk control specialists, and fraud investigators to thoroughly assess claims' liability and damages. Maintaining accurate claim files and documenting activities according to established protocols is essential. The claims professional will also manage litigation aspects by collaborating with legal counsel, developing litigation plans, and controlling legal expenses to ensure cost-effective resolutions. Engagement in settlement negotiations, dispute resolution, and attending legal proceedings such as depositions and trials are vital components of this position.
The role does not include staff management but requires acting as a consulting and technical resource to business partners and colleagues, contributing knowledge and expertise to improve claim outcomes. Insurance licensing, likely to be obtained within three months from employment commencement, is a mandatory requirement to comply with regulatory standards.
Travelers offers a robust benefits package including health insurance from day one, retirement plans with generous company matching and loan repayment assistance, substantial paid time off, wellness programs, and opportunities for community involvement through volunteering incentives. The company is an equal opportunity employer, valuing diversity and inclusivity as core organizational strengths.
Overall, this role at Travelers provides a challenging and rewarding career path for insurance claims professionals who are motivated by problem-solving, delivering excellent customer service, and working within a collaborative team environment that champions innovation and professional development.
This particular role offers an exciting opportunity for individuals with a strong background in insurance claims handling, particularly in the area of General Liability related Bodily Injury and Property Damage claims. The position involves investigating, evaluating, reserving, negotiating, and resolving complex claims, ensuring quality service throughout the entire claims lifecycle. The role requires compliance with both internal quality standards and applicable state regulations, reflecting Travelers' commitment to excellence and integrity.
The successful candidate will be supported by a comprehensive compensation program with an annual base salary range between $85,600 and $141,200, adjusted based on experience, skills, education, and geographic location. Additionally, employees are eligible for performance-based cash incentive awards, enhancing the overall remuneration package.
Key responsibilities include handling severe claims directly, performing detailed investigations through strategic contact with all relevant parties such as policyholders, claimants, law enforcement, medical professionals, and technical experts. The role involves coordinating with internal and external resources like subrogation teams, risk control specialists, and fraud investigators to thoroughly assess claims' liability and damages. Maintaining accurate claim files and documenting activities according to established protocols is essential. The claims professional will also manage litigation aspects by collaborating with legal counsel, developing litigation plans, and controlling legal expenses to ensure cost-effective resolutions. Engagement in settlement negotiations, dispute resolution, and attending legal proceedings such as depositions and trials are vital components of this position.
The role does not include staff management but requires acting as a consulting and technical resource to business partners and colleagues, contributing knowledge and expertise to improve claim outcomes. Insurance licensing, likely to be obtained within three months from employment commencement, is a mandatory requirement to comply with regulatory standards.
Travelers offers a robust benefits package including health insurance from day one, retirement plans with generous company matching and loan repayment assistance, substantial paid time off, wellness programs, and opportunities for community involvement through volunteering incentives. The company is an equal opportunity employer, valuing diversity and inclusivity as core organizational strengths.
Overall, this role at Travelers provides a challenging and rewarding career path for insurance claims professionals who are motivated by problem-solving, delivering excellent customer service, and working within a collaborative team environment that champions innovation and professional development.
Job Requirements
- Bachelor's degree
- 2 years bodily injury liability claim handling experience or comparable litigation claim experience
Job Qualifications
- Bachelor's degree
- 3 years bodily injury liability claim handling and/or litigation experience
- Skilled in coverage, contract interpretation, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills
- Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims
- Able to make independent decisions on most assigned cases without involvement of supervisor
- Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices
- Openness to the ideas and expertise of others actively solicits input and shares ideas
- Strong negotiation and customer service skills - Intermediate
- Demonstrated coaching, influence and persuasion skills - Intermediate
- Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise - Intermediate
- Strong technology aptitude
- ability to use business technology tools to effectively research, track, and communicate information - Intermediate
- Attention to detail ensuring accuracy - Intermediate
- Job specific technical competencies: Analytical thinking - Intermediate
- Judgment/Decision making - Intermediate
- Communication - Intermediate
- Negotiation - Intermediate
- Insurance contract knowledge - Intermediate
- Principles of investigation - Intermediate
- Value determination - Intermediate
- Settlement techniques - Intermediate
- Legal knowledge - Basic
- Medical knowledge - Intermediate
Job Duties
- Directly handles assigned severe claims
- Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case
- Consults with manager on use of claim coverage counsel as needed
- Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential
- Completes outside investigation as needed per case specifics
- Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts
- Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation
- Maintains claim files and documents claim file activities in accordance with established procedures
- Utilizes evaluation documentation tools in accordance with department guidelines
- Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis
- Utilizes diary management system to ensure that all claims are handled timely
- At required time intervals, evaluate liability and damages exposure
- Establishes and maintains proper indemnity and expense reserves
- Recommends appropriate cases for discussion at roundtable
- Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense
- Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others
- Develops and employs creative resolution strategies
- Promptly and properly disposition all claims within delegated authority
- Negotiates disposition of claims with insureds and claimants or their legal representatives
- Recognizes and implements alternate means of resolution
- Manages litigated claims
- Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers
- Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy
- Tracks and controls legal expenses to assure cost-effective resolution
- Effectively and efficiently manage both allocated and unallocated loss adjustment expenses
- Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed
- Updates appropriate parties as needed, providing new facts
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements
- Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated
- Perform other duties as assigned
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