Garage General Manager

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $48,100.00 - $71,800.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Paid Weekly

Medical

Dental

Vision

401k with a match

Education Reimbursement

Growth & promotion opportunities

discount programs

short-term disability

accident insurance

Life insurance

Job Description

VPNE is a family-owned, fun, people-dedicated, and rapidly growing company headquartered in the Greater Boston Area. It is a leading support services business partner to some of the most prestigious healthcare institutions, commercial property owners and developers, financial institutions, and hospitality companies. With a strong emphasis on fostering a welcoming team environment, VPNE promotes growth from within, instilling family values across its expanding business. The company prides itself on its energetic, friendly, and proactive workforce that passionately supports client businesses and helps build their brand. As a recognized leader in the hospitality and healthcare industries, VPNE is committed to driving its clients’ business success through exceptional service and operational excellence.

The role of General Manager - Commercial Parking Operations at VPNE involves overseeing and managing the parking operations for a prominent mixed-use waterfront property called Station Square in Pittsburgh, Pennsylvania. Station Square encompasses 27 acres featuring retail, dining, entertainment, hotel, and office spaces. This vital location includes a 399-room Sheraton Hotel with conference facilities and a ballroom that can accommodate large events of up to 1,400 guests. The property also caters to event traffic from notable nearby venues such as Highmark Stadium, the Duquesne Incline, PNC Park, and Acrisure Stadium.

The General Manager will be responsible for the entire parking portfolio, which consists of 2,652 parking spaces including a garage, five surface lots, and on-street meters. The position demands a strong leader who embodies professionalism and integrity while driving revenue growth and maintaining a high standard of safety and risk prevention. The candidate will work in close collaboration with property management to develop and execute strategic plans that ensure operational efficiency and meet budget goals. Managing a fast-paced environment, the General Manager will oversee daily and event operations, direct and train the staff, and uphold VPNE's policies and brand standards. This role requires the management of all financial aspects of the parking operation including revenue control, budgeting, payroll, and profit and loss statements. Additionally, the General Manager represents VPNE in client meetings, handles team member relations with support from HR, and fosters a culture of internal promotion and team development. This position requires flexibility to work nights, weekends, and holidays to meet the demands of numerous large and medium events throughout the year.

Job Requirements

Be at least 18 years of age
Possess a valid Driver's License in state of residency
Be able to pass a criminal background check and RMV check when overseeing a parking/valet operation
Possess organization skills
Availability to work a flexible schedule including nights, weekends, and holidays

Job Qualifications

Bachelor's degree in hospitality, business administration, or related field preferred or work related experience to match
5+ years progressive responsibility with proven leadership experience
Parking/garage management experience required, multi-site experience preferred
Previous experience in managing all financial aspects of a parking operation including budget and revenue control
Knowledge of parking technology applications and usage
2+ years of account management
2+ years of client retention and relationship building
Experience working directly with clients and maintaining accounts
Strong organizational and training skills
Ability to read, write and verbally communicate in English
Proficient in English both verbally and written
Strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware

Job Duties

Be a business leader through demonstration of professionalism and integrity
Work directly with the site property management to set strategic plans to ensure each operation is running effectively and efficiently
Create and execute strategy for meeting budget and driving revenue while ensuring all appropriate processes for reporting, reconciling and auditing financials are met
Oversee all day-to-day and event operations including 60+ large events and 50+ medium events per year
Effectively direct, train and manage location staff including training and development in a high demand, fast-paced environment
Drive and maintain top-level service standards for a multi-use garage operation
Perform financial management including maintaining strict revenue control and managing profit and loss statement for location
Oversee payroll, staffing, hours/OT and budget proactively
Represent VPNE at all necessary client meetings
Understand and support key performance indicators for VPNE
Handle all team member relations issues in-house using the People/HR as a resource when appropriate
Communicate with the People/HR team to understand and uphold processes and procedures
Build a dependable team by recruiting, hiring and training in collaboration with Talent Acquisition and onsite manager
Ensure safety and risk prevention
Mentor team members through ongoing coaching and training and foster a promotion from within culture
Lead a positive and supportive culture to encourage growth opportunities for team members
Enforce VPNE policies across all locations