Gaming Technician

Emerald Queen Casino is a prominent entertainment and gaming venue operated by the Puyallup Tribe, offering guests an exciting casino experience while upholding high standards of service and compliance. As a leading casino in the Pacific Northwest, Emerald Queen focuses on creating a safe, enjoyable, and regulated environment for patrons and employees alike. Known for its vibrant gaming floor and diverse amenities, the casino is also committed to supporting community growth through respectful business practices and employment opportunities prioritizing Indian Preference as per tribal policies. Employee well-being is paramount, reflected through full-time positions that provide comprehensive benefits including medical, dental, vision, and life insurance coverage paid fully by the employer.

The Gaming Technician role at Emerald Queen Casino is a critical full-time position dedicated to maintaining the functionality and appearance of all gaming tables, furniture, and table game machines. This role ensures smooth operation and minimal disruption on the gaming floor by handling inspections, repairs, and servicing of gaming installations. The technician manages the inventory of tools and supplies efficiently, keeping meticulous service and maintenance records. Part of the role includes supporting gaming floor attendants by stocking pit podiums with necessary supplies, cleaning the gaming areas, and replacing card shufflers to maintain seamless gameplay.

Ideal candidates for this role should have strong communication and customer service skills with a robust understanding of casino policies, gaming regulations, and internal controls. Proficiency in Microsoft Office and related software is essential for organizing maintenance schedules and documenting service activities. The job requires excellent organizational abilities and a capacity to prioritize tasks under potentially busy and loud conditions. Critical thinking and analytical skills will help troubleshoot and resolve equipment issues using hand and power tools effectively. Flexibility is necessary as additional duties may be assigned depending on floor events and operational needs. Maintaining professionalism, confidentiality, and adaptability while working independently or as a team member helps in delivering exceptional service and ensuring the continuous operation of casino gaming activities. The position involves physical demands such as sitting or standing up to ten hours daily, walking, climbing, reaching, bending, crouching, lifting up to 75 pounds, and operating in a smoke-filled environment, requiring applicants to be physically prepared for these conditions.

To qualify for this role, candidates must have at least a high school diploma or GED with an Associate's degree or certification in electronics engineering or a related technical field. One year of electronics troubleshooting experience is required, with preferred experience in carpentry and prior gaming industry exposure. Licenses and certifications in sexual harassment prevention, TIPS, and Title 31 SARC compliance are mandatory to ensure adherence to regulatory standards. Prospective employees must pass a pre-employment drug screen and obtain a Class IIIA gaming license as required by tribal and state gaming authorities. Working various shifts including day, swing, graveyard, and holidays is essential to meet operational needs. Emerald Queen is an Equal Opportunity Employer recognizing and respecting federal employment laws and applicants’ rights.