Gaming Concierge, Slots

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Paid holidays

Training and Development

Job Description

Resorts World Las Vegas is a premier luxury resort and casino destination that offers a world-class gaming experience along with exceptional hospitality services. As a flagship property in the vibrant Las Vegas Strip, Resorts World combines elegant accommodations, distinctive dining, high-end retail, and dynamic entertainment options to create a unique and memorable environment for its guests. The establishment's commitment to excellence and guest satisfaction has made it a standout name in the competitive Las Vegas market. The property maintains a guest-focused ethos with a dedicated team of professionals who ensure every visitor's experience is welcoming, exciting, and smooth.

The role of Gaming Concierge at Resorts World Las Vegas is crucial in maintaining the superior service standards expected by the property’s guests. This position serves as the primary point of contact for slot machine players on the casino floor, acting as a friendly and knowledgeable face representing the brand. The Gaming Concierge is responsible for enrolling guests into the Genting Rewards program, processing slot machine jackpots accurately and efficiently, and performing minor maintenance and troubleshooting on slot machines. The role is not only about guest interaction but also about ensuring compliance with gaming laws and property policies, keeping the gaming floor safe, organized, and enjoyable for all visitors.

This position requires a professional who excels in guest relations, able to anticipate and address guest needs promptly while promoting the wider offerings of Resorts World such as shows, dining, and attractions. The Gaming Concierge works closely with other departments including Cage, Food & Beverage, Environmental Services, and Security to ensure seamless operations. Exceptional interpersonal skills, a polished appearance, strong cash handling abilities, and the endurance to manage physical demands like prolonged standing and walking are essential.

Employment at Resorts World Las Vegas as a Gaming Concierge is full-time and includes a competitive benefits package along with the opportunity to work in a dynamic, fast-paced, high-profile environment that values both personal accountability and team collaboration. The role offers an excellent chance for individuals interested in the hospitality and gaming industry to grow their careers while contributing to a high-energy customer-focused setting.

Job Requirements

A high school diploma or equivalent
At least 21 years of age
At least 3 years customer service experience in a similar or related field
Proof of authorization/eligibility to work in the United States
Ability to obtain Nevada Gaming Registration
Ability to work a flexible schedule including nights weekends and holidays
Ability to communicate effectively in English in both oral and written forms
Maintain a professional polished appearance and demeanor adhering to Resorts World standards
Excellent cash handling and strong basic math skills
Above average computer and technical skills

Job Qualifications

Ability to communicate effectively in English in both oral and written forms
Possesses excellent customer service and interpersonal skills and a positive attitude to effectively deal with all guests other Team Members and their needs
Ability to work a flexible schedule and varied shifts including nights weekends and holidays
Maintain a professional polished appearance and demeanor adhering to Resorts World standards
Excellent cash handling and strong basic math skills
Above average computer and technical skills
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations policies and procedures
Previous customer service experience in a similar or related field preferred
At least 3 years of cash handling experience preferred
Previous experience in slot operations preferred
Previous experience working in a large luxury resort setting preferred

Job Duties

Circulate through an assigned area and respond to slot machine calls and customer requests in a quick and timely manner and ensure the area is clean and safe
Provide excellent and personalized guest service while consistently smiling greeting and making eye contact with each guest and attending to their requests and needs
Enhance guests' casino experience by assisting with property and slot related questions slot machine payouts and enrollment into our Genting Rewards program
Act as an ambassador of Resorts World and our Genting Rewards program promoting and recommending Genting Rewards and Resorts World shows restaurants and attractions to guests and stays current on property and departmental news and events to answer guests' questions
Accurately and neatly complete all control documentation including jackpot slips and necessary tax forms in accordance with Gaming Regulations and Resorts World policies and procedures
Accurately and securely maintain a currency bank to hand-pay jackpots and provide change assistance to guests
Work closely and communicate with other departments such as Cage Food and Beverage EVS and Security
Take ownership of guest issues and act quickly to resolve them within their scope of authority
Assist the Casino Operations Team with any tasks or special events as needed
Ensure compliance with all applicable gaming laws and company internal controls policies procedures and federal regulations as they apply to the position