Games Support Technician

Dave & Buster's is a well-known entertainment and dining establishment that offers a unique blend of high-energy amusement and quality food in one vibrant location. As a company, Dave & Buster's emphasizes a dynamic and engaging atmosphere that combines the thrill of arcade gaming with a full-service restaurant and bar. Across the country, the company provides a vibrant space where friends, families, and colleagues can celebrate all-out fun with everything from cutting-edge video games and simulators to delicious food and enticing drinks. With a commitment to delivering exceptional guest experiences, Dave & Buster's stands out in the entertainment and hospitality industry by merging interactive gaming with outstanding service. The workplace culture encourages teamwork, friendliness, and a positive attitude, making it an exciting place to work for individuals who enjoy fast-paced, customer-oriented jobs with flexible schedules. This includes accommodating school commitments or other jobs, which reflects the company's understanding of diverse employee needs. For many positions, Dave & Buster's offers a comprehensive benefits package encompassing medical, dental, vision coverage, 401K plans, and unique perks like free games for staff. This shows the company's dedication to employee wellness, financial security, and work-life balance.

The role of Gaming Support Technician or Midway Technician at Dave & Buster's is essential in maintaining the high standards that guests expect when they visit. The position involves the repair and maintenance of the facility's gaming equipment, simulators, and other technical systems, ensuring the midway area remains in optimal condition at all times. Responsibilities include performing routine and preventive maintenance, addressing technical issues quickly to minimize downtime, and assisting guests directly by providing competitive game recommendations and resolving equipment concerns. These technicians also manage ticket stock in redemption games, keep the gaming area clean and organized, and maintain the merchandise displays to boost guest traffic and sales. Beyond technical tasks, the job requires excellent guest service skills such as greeting visitors warmly, communicating effectively with team members and managers, and ensuring guests leave satisfied and eager to return. A typical day for a Gaming Support Tech is varied and fast-paced, combining hands-on technical work with customer service duties. Candidates are expected to work flexible hours including days, nights, and weekends, and often perform physically demanding tasks like lifting equipment, climbing ladders, or standing for long periods. While technical or electrical skills are preferred, the company provides training for those motivated to learn. Overall, this role is ideal for individuals who enjoy problem-solving in a lively environment, have a passion for gaming and technology, and thrive when engaging with guests to create memorable experiences. The hourly salary range for this position typically spans from $12 to $14.50, offering competitive pay for entry-level to moderately experienced technicians. As part of Dave & Buster's dedication to equal opportunity employment, all hiring practices follow strict nondiscrimination policies and comply with federal, state, and local laws. This role offers a unique opportunity to join a leading entertainment company known for innovation, fun, and great benefits in a supportive team-based culture.