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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $13.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
401(k) matching
Health Insurance
employee discount
Vision Insurance
Dental Insurance
Flexible spending account
Life insurance
flexible schedule
Job Description
The Escape Game, located in The Summit, is a premier entertainment company specializing in immersive and interactive escape room experiences. As a leader in the hospitality and entertainment industry, The Escape Game offers guests unique adventures where teamwork, critical thinking, and problem-solving skills are put to the test in a thrilling and engaging environment. The company prioritizes delivering exceptional guest experiences by blending high-quality game design, thematic storytelling, and outstanding customer service.
The role of a Game Guide at The Escape Game is essential to the success of the guest's visit. Game Guides act as world-class hospitality experts ... Show More
The role of a Game Guide at The Escape Game is essential to the success of the guest's visit. Game Guides act as world-class hospitality experts ... Show More
Job Requirements
- Flexible availability including nights, weekends, and/or holidays
- ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs
- skilled in using small tools and strong magnets when resetting games
- ability to quickly reset locks, drawers, shelves, and game components within specific time frames
- alignment with TEG’s Uniform Standards
Job Qualifications
- Excellent communication skills
- ability to make meaningful connections with guests
- proficiency in using technology such as Game Guide software and Human-Machine Interface
- strong hospitality skills
- ability to work effectively in team settings
- capability to multitask in a fast-paced environment
- enthusiasm for providing memorable guest experiences
Job Duties
- Embodying our mission, vision, and values during every shift
- leading groups of 2-12 in fun, friendly conversation
- collecting information and making meaningful connections with guests
- enthusiastically explaining TEG games and products
- using Game Guide software to monitor games and assist guests
- using HMI (Human-Machine Interface) to operate our games
- giving a recap of the experience in the outro
- ensuring operational excellence on shift by ensuring game components function properly
- using setup sheets to accurately reset games
- cleaning games and TEG’s facility
- being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
- restocking inventory
- completing necessary reports
- immediately and graciously resolving service failures
- ensuring each guest has a five-star experience and leaves happy
Job Criteria
Experience
No experience required
Job Location
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