Game Guide

The Escape Game, located in The Summit, is a premier entertainment company specializing in immersive and interactive escape room experiences. As a leader in the hospitality and entertainment industry, The Escape Game offers guests unique adventures where teamwork, critical thinking, and problem-solving skills are put to the test in a thrilling and engaging environment. The company prioritizes delivering exceptional guest experiences by blending high-quality game design, thematic storytelling, and outstanding customer service.

The role of a Game Guide at The Escape Game is essential to the success of the guest's visit. Game Guides act as world-class hospitality experts who thrive on anticipating and fulfilling every guest's needs. They create a welcoming, fun, and memorable atmosphere for guests of all ages by enthusiastically guiding them through the escape room experience. Each escape room requires players to work together to complete a mission by finding clues and solving puzzles within a set time frame. Game Guides set the tone from the moment guests arrive, introducing them to the game with a lively and conversational approach.

During gameplay, Game Guides monitor team progress using specialized software to ensure all participants are enjoying their experience. They provide assistance as needed and celebrate guest successes at the conclusion of the game. Additionally, Game Guides are responsible for resetting the escape rooms quickly and accurately using setup sheets and specialized tools, maintaining game components to ensure flawless operation, and upholding high standards of cleanliness and organization in the facility. This role demands excellent interpersonal skills, time management, and the ability to multitask efficiently.

Game Guides also embody The Escape Game's mission, vision, and values during each shift, strengthening the company’s reputation for outstanding customer service. This is a dynamic position requiring physical activity such as deep cleaning, bending, standing for extended periods, and lifting up to 40 pounds. The role also includes minor game repairs and requires proficiency in using small tools and magnets during game resets. Flexible availability is essential, with shifts available during nights, weekends, and holidays. Full-time team members enjoy competitive benefits including health, vision, and dental insurance, 401(k) plans with matching, employee discounts, and flexible scheduling. This position is perfect for individuals passionate about hospitality, entertainment, and creating unforgettable experiences for diverse groups of guests.