Gallery Host

HHM Hotels is a reputable hospitality company known for its commitment to delivering exceptional guest experiences. With a network of hotels that prioritize guest satisfaction and employee development, HHM Hotels positions itself as an employer of choice in the hospitality industry. Their focus on a work culture that values people, promotes excellence, and encourages agility resonates throughout all levels of the organization. This commitment is encapsulated in their core beliefs: People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It. HHM Hotels provides competitive employment opportunities with a strong emphasis on employee benefits and career progression, making it an attractive workplace for those passionate about the hospitality sector.

The Front Desk Host position at HHM Hotels offers a dynamic role within the company, requiring an individual to act as the welcoming face of the hotel. This role involves providing guests with a full range of individualized service during their stay, including greeting, registering, and assigning rooms. The position's compensation is set at $23.00 per hour, and it presents substantial potential for career growth, with possible advancement paths leading to roles such as Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

As a Front Desk Host, the selected candidate will be responsible for various tasks that directly impact guest satisfaction and operational efficiency. This includes verifying customers' credit and establishing payment methods, making and confirming external reservations for dining, entertainment, and transportation, and handling guestrooms' financial transactions like bill computation, payment collection, and change dispensing. The host will also manage communication tasks, including answering hotel phones, handling guest inquiries, transmitting messages using telephones or property management systems, and ensuring guest valuables are securely deposited in hotel safes or safe-deposit boxes.

The role extends beyond front desk duties and involves supporting in-room dining services upon guest request, acting as a private lounge host, and promoting safe work habits. The Front Desk Host must be attentive to guest satisfaction metrics and actively work towards improving the overall guest experience. This position requires someone with a dynamic, engaging, and passionate personality, capable of multitasking effectively.

HHM Hotels values experience, recommending candidates with a high school diploma or equivalent, along with previous customer service experience or equivalent training. The work environment involves variable schedules, including holidays and weekends, and physical demands such as standing for extended periods and lifting up to 25 pounds. The company offers comprehensive benefits like medical, dental, and vision health insurance, paid time off, 401k matching, and additional perks such as daily pay options, travel discounts, educational development, and wellness programs.

Joining HHM Hotels as a Front Desk Host means becoming part of a highly respected hotel group that nurtures talent and supports employees through a well-rounded benefits package and a supportive work environment. The position not only provides the chance to gain valuable hospitality industry experience but also opens doors to multiple career advancement opportunities within the organization.