Job Overview

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Compensation

Hourly
Range $14.75 - $19.75
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Benefits

Financial assistant programs
Robust health and welfare plans
Savings account options
Rich 401k
Roth retirement plan
company match
Variety of vacation, personal days and sick days
Employee discounts on services, merchandise, and property

Job Description

Wichmann-Fargo Funeral Homes is a respected name in the funeral and cemetery services industry, known for its commitment to providing compassionate and professional services to families during their most difficult times. Rooted deeply in the communities they serve, Wichmann-Fargo Funeral Homes has established a reputation built on honesty, integrity, ethical behavior, and a profound respect for the individuals and families they support. Their team members are recognized for their strong work ethic and dedication to core values that prioritize respect and empathy. This establishment offers a supportive and professional work environment where employees can grow personally and professionally while making a positive impact in their community. With a culture that values honesty, courage, integrity, and ongoing development, Wichmann-Fargo Funeral Homes provides a unique workplace where employees are encouraged to participate actively in their local communities and develop meaningful connections with the families they serve.

The Ambassador role at Wichmann-Fargo Funeral Homes is a vital part of ensuring that funeral and memorial services proceed smoothly and respectfully, exceeding the expectations of client families and their guests. This role requires a compassionate and professional individual who can effectively assist Funeral Directors and other staff by greeting and directing guests, managing the environment of the funeral home’s facilities, and providing essential support throughout the visitation and memorialization process. Ambassadors serve as representatives of the funeral home’s values and culture, actively building trust and loyalty within the community. They are responsible for maintaining a professional appearance and demeanor while attending to various tasks, such as managing flowers, refreshments, parking arrangements, and assisting families with transportation needs during services. This position does not require prior experience but does necessitate a valid driver’s license and the ability to communicate empathetically and tactfully with families in emotionally sensitive situations. The Ambassador position typically involves working in both indoor and outdoor settings, requiring some physical activity such as lifting, bending, and standing. The role offers an opportunity to be part of a dedicated team focused on delivering exceptional service and support to grieving families while fostering personal and professional growth. Comprehensive benefits are provided, including financial assistance for education and development, robust health and welfare plans, retirement options with company matching, and various paid time off options, underscoring the employer’s commitment to employee well-being.

Job Requirements

  • Valid state issued driver’s license in good standing and acceptable driving record
  • No prior experience required
  • Able to read, write and speak English fluently
  • Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements
  • Demonstrated willingness to participate in growing market share through personal community involvement
  • Ability to communicate effectively with internal and external customers
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations
  • Ability to actively respond to the requests of the client families and their guests
  • Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise
  • Maintains a positive attitude and working environment through organization and communication
  • Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment
  • Ability to work independently with little or no supervision

Job Qualifications

  • Valid state issued driver’s license in good standing and acceptable driving record
  • No prior experience required
  • Able to read, write and speak English fluently
  • Bilingual is a plus
  • Demonstrated willingness to participate in growing market share through personal community involvement
  • Ability to communicate effectively with internal and external customers
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations
  • Ability to actively respond to the requests of the client families and their guests
  • Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise
  • Maintains a positive attitude and working environment through organization and communication
  • Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment
  • Ability to work independently with little or no supervision

Job Duties

  • Greets and directs client families and their guests to the correct chapel in which services are being held
  • Directs visitors to guest book and distributes memorialization materials as needed
  • Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event
  • Receives and places flowers in chapels
  • Ensures refreshments are available to client families and their guests
  • Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services
  • Oversees parking area, valets vehicles and ensures family and ceremonial vehicles are arranged for formal procession
  • Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home
  • Actively serves as an ambassador of the business in the community to build trust and loyalty
  • Represents the business in a professional, honest and ethical manner at all times
  • Maintains a professional personal appearance and demeanor while performing duties or representing the business
  • Other duties as assigned

Job Criteria

Experience

No experience required


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